Reservation Agent

Job Description

We are looking for a friendly, self-motivated, team-player who is tech savvy, detail oriented and loves customer service!

We are looking for friendly candidates who have excellent personal presentation and interpersonal skills. Attention to detail and the ability to multitask are required. Excellent communication skills are essential. The ideal candidate will also have a warm welcoming smile, a positive attitude, and be knowledgeable about all the treasures our area has to offer.

Job Responsibilities

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Greet and complete standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction.
• Courteously answer inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities.
• Control and record financial transactions.
• Maintain good customer relations by staying informed of all company functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on the phone.
• Maintain a friendly, cheerful, and courteous demeanor at all times.
• Contribute and maintain established information and communication sources such as department and front desk log-books to enhance department communications and operations.
• Aid other associates and departments to contribute to the best overall performance of the department and the company.

Qualifications

• Must have reliable transportation to and from work.
• Must have previous customer service experience.

Schedule

This is a full-time, in office position located in Destin, FL. This role may require you to work in different office locations from Okaloosa Island to Miramar Beach. Working hours are 9 am to 5 pm. Working days are scheduled based on business needs. Weekend work is required.

About Us

Holiday Isle Properties has been a premiere gateway to Destin for the past 33 years by surpassing visitors' expectations during their stay. In a business where returning guests reign supreme, we take pride in our impeccable customer service, our small-business atmosphere, and our ability to offer the best prices around.

Holiday Isle Properties offers a distinct array of vacation homes, condominiums, townhomes, and more. We have everything from one-bedroom condos to six-bedroom beach homes, as well as properties to accommodate all your boating needs.