Research Program Manager, Reality Labs Asset Library

Reality Labs is a team at Meta that is responsible for developing and building the next computing platform centered around people. Reality Labs includes everyone working to make this computing platform a reality – including those answering important research questions that bring forward our products of tomorrow and those working on products available today like Meta Quest and Ray-Ban | Meta. Research Program Managers build and scale global Research Programs to strengthen the impact of our research teams. We drive efficiency, cultivate relationships, increase knowledge sharing, and build capacity within our organization to enable Researchers to do their most impactful work. As a Research Program Manager, Reality Labs Asset Library, you will solve product logistics issues and act as a connector between product teams and multiple technical and business teams to resolve operational hurdles. In this role, you will define, establish, and maintain global operational and team-wide programs as well as create, manage, and scale processes to support the growing team. You'll utilize a full range of organizational and interpersonal skills to help our talented team operate at their highest and most effective level.The ideal candidate is entrepreneurial, comfortable navigating ambiguous situations, able to facilitate our teams' best work by managing short- and long-term projects and initiatives, anticipating project issues and resolving them, connecting resources to research needs, and removing barriers to doing great work. This role requires project and program management experience and broad knowledge of research's impact on product design and development. Communication skills, stakeholder management, the ability to manage complex logistics, and an organized approach are mandatory.

Research Program Manager, Reality Labs Asset Library Responsibilities:

• Define and manage strategic initiatives that improve team efficiency and impact, establishing operational systems and outcomes
• Proactively identify and partner with stakeholders on internal processes, templates, and guidelines to improve team optimization and documentation
• Proactively manage expectations: define clear program roadmaps, provide frequent program updates, identify and communicate risks and adjustments, and ensure commitments are delivered
• Support research planning and allocation by helping track, align and forecast UX Research hardware needs to ensure a consistent inventory of test devices, and collaborate with product teams to procure internal hardware
• Manage relationships with cross-functional partners, such as Product teams, Logistics, Warehouse, and Global Supply Chain teams
• Support knowledge management by helping centralize, document, and maintain internal processes and resources around shipment, tracking and tracing of device prototypes and products for research sessions
• Support research execution by driving operational enhancements across the Reality Labs Research Hardware and Asset Library
• Maintain a large inventory of internal and external hardware across research facilities globally, along with the security and safety of hardware storage solutions
• Proactively drive team hardware deployment processes, workflow, and metrics
• Provide flexible approaches that meet team needs, including the ability to move fast and make progress or navigate blocks quickly
• Serve as a link to the Global Research Ops team, leveraging new processes or best practices when relevant and collaborating on programs specific to the team’s needs
• Facilitate relationships between teams, move initiatives forward, find resources, escalate and raise concerns to appropriate owners early and resolve open issues that prevent progress

Minimum Qualifications:

• 4+ years of relevant professional experience
• Experience executing programs and leading them end-to-end while scaling for growth
• Experience building relationships with peers and senior stakeholders and collaborating with cross-functional teams across multiple locations
• Experience leveraging data to inform decisions and drive change
• Track record of operating independently and taking initiative, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner
• Experience being successful in a dynamic, fast-paced environment that requires independent time management, task prioritization, flexibility, and experience identifying problems and proactively working towards solutions
• Communication skills for interacting with and influencing researchers, cross functional stakeholders, senior management, and external partners with the experience adapting communication style to suit different audiences

Preferred Qualifications:

• Experience working directly with UX researchers, product designers, technical Program Managers, and/or content strategists
• Experience working in hardware inventory logistics, across hardware & software product life cycles, or with augmented reality and virtual reality devices (AR/VR)

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.