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Form of workPOSITION OVERVIEW:
HBSE is looking for a hands-on research specialist with experience generating end-to-end consumer insights to join its Strategy & Analytics team as a Research Analyst. This role will be responsible for creating actionable insights through the collection and analysis of first, second and third-party fan data.
The Research Analyst will write and program fan-facing surveys, facilitate League and vendor-led research, and build customer profiles to help inform new business and retention efforts. The Research Analyst will also support the Director, Research & Business Intelligence with ongoing initiatives aimed at helping guide organizational strategy and improving the customer experience. This role supports HBSE’s portfolio of properties, with a primary focus on the Philadelphia 76ers and New Jersey Devils.
RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE BELOW:
- Execute fan-focused research initiatives, including planning, administering, and analyzing year-round consumer surveys.
- Gather, validate, and synthesize fan data from multiple sources.
- Leverage qualitative research to augment customer profiles.
- Build and maintain internal reports and dashboards to equip business unit leaders with actionable fan insights.
- Continuously improve fan research-related tools and capabilities.
- Complete day-to-day research requests.
- Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Proactive and resourceful self-starter who can work independently within set objectives and consistently meet deadlines.
- Excellent written and visual communication skills with very strong attention to detail.
- Ability to maintain confidential and/or proprietary information.
QUALIFICATIONS:
- 2-3 years of professional experience in consumer insights, market research, and/or analytics.
- Intermediate to advanced knowledge of Microsoft Excel and PowerPoint required; 1+ year of demonstrable experience with PowerBI or other data visualization tool preferred.
- Prior professional team, major brand, or agency experience is strongly preferred.
OUR BENEFITS:
- Medical/Dental/Vision/Flexible Spending Accounts (all LGBT friendly)
- Pretax Transportation Benefit
- Generous parental leave policies
- 401K (100% up to 5% is matched, after 1 year of service)
- Unlimited Paid Time Off
- 13 Paid Holidays
- ½ Day Summer Fridays
- Complimentary or Discounted Sports & Concert Tickets
- On-Site Fitness Rooms
- Other League & Partner Discounts
