Remote Travel Consultant

The right candidate will serve as a member of our Team, including monthly calls and meetings (virtual), and serve as an example of the company’s mission. We are currently seeking full-time, passionate people to help us guide customers to achieve their travel package goals. A successful candidate will understand the needs of our customers and work closely with them to create personalized itineraries.

Responsibilities

• Exemplify our Core Values and Mission Statement to live out our culture.

• Foster teamwork by collaborating with and helping teammates with a positive and professional attitude.

• Surprising & delighting each client. Innovation on how we can be doing this more often and more consistently. No one falls through the cracks!

• Responding to client requests and questions as directed

• Applying payments & sending out payment reminders

• Managing flight changes & seat assignments

• Concierge-related details for clients, such as spa, touring, dinner reservations

• Corresponding with clients on preferences, assisting with arranging surprises & welcome notes; notifying hotels of client preferences no later than 1 week prior to departure

• Preparing client documents & travel tips, either electronically or hard copies – advising of what should be printed, etc. no later than 3 weeks prior to departure

• As needed, assisting with distributing information to and coordinating internal and/ or team needs

• Updating daily activity, reporting and status in cloud-based CRMs

• Set schedules and manage time effectively and efficiently

• Managing client profiles & bookings

• Serving as backup travel support/main point of contact as needed in case of emergencies (can occur outside of normal office hours)

• Continue to grow in savvy and proficiency to implement tools to heighten our remote workplace culture

Criteria Includes:

• Must be a driven self-starter, positive thinker, proactive, and trustworthy.

• Attributes of flexibility, creativity, self-discipline, strong organizational skills and action-oriented are essential for this role, as the position offers a significant amount of responsibility with accountability for results.

• Strong verbal and written communication skills.

• Team player who is willing and able to “roll-up your sleeves” to complete a project.

• High degree of autonomy with the capability of working remotely

Benefits:

• Flexible schedule
• Travel discounts and perks
• Free trips from suppliers based on productivity
• Free trips from suppliers based on training program completions

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