Remote Review Family Care Coordinator 1

We Are LifeLink…

Our Vision is to maximize the gift of life while giving hope to donor families and transplant patients. Our Mission is to honor donors and save lives through organ and tissue donation.

Our Values are: Compassion. Excellence. Legacy. People. Quality.

Why choose LifeLink?   We offer the following:

• Amazing culture since 1982
• Company paid Medical, Dental, Disability & Life Insurance
• Generous company paid Pension Plan for your Retirement
• Paid Vacation, Sick Days & Holidays
• Encouraging career track
• Fitness Membership Reimbursement
  …much more!

Join our team of dedicated professionals who are committed to saving lives.

Summary:

Supporting recovery services, the Remote Review Coordinator is responsible for remotely reviewing medical charts of active referral patients to the organ procurement organization (OPO) to evaluate overall suitability, monitor care progression, and make recommendations for clinical and Family Care support within LifeLink Foundation, OPO, and regulating agency policies and protocols. This position maintains all functions of the Family Care Coordinator (FCC) in addition to exhibiting and maintaining clinical expertise related to suitability of referred patients for donation to allow for focused utilization of onsite staff for specific needs of direct Family Care. This position utilizes verbal and written communication skills to receive and report pertinent medical information to internal and external stakeholders responsible for ensuring the safe and equitable utilization of organs and tissues for transplantation and research.

 Responsibilities:

• Maintains electronic health record (EHR) access for OPO service area facilities for in-person and remote chart reviews.
• Supports the OPO in meeting performance metrics by providing real-time Remote Review to the Referral Coordinator (RC) and other staff of relevant medical and social history, laboratory results, diagnostic interpretations, donor hospital plans for care, and possible family needs related to end-of-life care.
• Possesses knowledge of medical and legal principles of donor evaluation and authorization. Utilizes resources such as hospital and LifeLink organizational profiles and policies as a resource during workday along with mentoring coworkers and newer team members on utilizing these resources.
  • Assigned remote case reviews by the Referral Coordinator throughout the course of coordinators defined shift which could incorporate the following needs along with any other needs determined by the RC or Administrator on Call (AOC): New and/or pending onsite referrals to determine suitability and determination of priority cases (i.e., family plans to withdrawal support, impending brain death examinations, hypothermia, patient stability)
  • Update of active referrals being followed by OPO staff to determine continued suitability or identify revised or changing plans of care ensuring the opportunity for donation is maintained.
  • Remote analysis of referrals currently under hospital development purview for timely updates for closure or determine the need for clinical or family support should the referral progress to active status. Coordinates with facility hospital development team member for continued rounding for OPO visibility on referrals.

• Available to speak with families over the phone or virtually, when needed, to offer the option of organ, eye, and tissue donation along with negotiating directly with hospital staff to support the donation option by advocating for OPO staff direct interaction with families.
• Resourceful and accurate in communication with coworkers, physicians, and hospital staff.
• Responsible for participating in quality assessment performance improvement (QAPI) activities for the OPO as outlined in the OPO Quality Assessment Performance Improvement Plan.

Requirements:

• Proven expertise as Family Care Coordinator or related LifeLink position and/or possess appropriate credentialing and experience demonstrating a high authorization rate, clinical experience, and strong communication foundation.
• Strong computer and EHR platform expertise to quickly navigate and convey pertinent medical, social, and family needs for assigned referrals.
• Advanced technical, organizational, communication, interpersonal, and problem-solving skills required.
• Ability to work within a high-paced and elevated stress environment due to the nature of work involving death and dying causing emotional and physical stressors.
• Ability to prioritize remote work (computer and phone) to accomplish the goals for assigned referrals and meeting the needs of all stakeholders.

Working Conditions
Remote position that is supported within a strong team environment with periods of high stress and extended hours. On-call rotation responsibility with 24-hr computer and cell phone accessibility.

LifeLink is a proud Equal Opportunity Employer (EOE).