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Form of workServing the needs of Garfield Heights and the Southeast communities of Cuyahoga County since 1949, Marymount Hospital is a 269-registered bed acute care, faith-based hospital and became the first regional hospital to become a member of the Cleveland Clinic Healthcare System in 1995. This Magnet-recognized hospital maintains a strong commitment to the communities it serves through blending compassionate patient care with exceptional medical expertise. At Marymount Hospital, caregivers are guided by the Christian values of service, compassion, dignity and respect and live by the mission of providing world-class healthcare. Patient Access Representatives provide a comprehensive set of business and financial-related services during the Patient Access process on the day the patient arrives at Marymount Hospital to receive healthcare services. You will work face-to-face with diverse populations of patients collecting their financial, insurance, medical, and demographic information to complete their registration and leave a positive, lasting impression. This position is first shift and rotates weekends and holidays. The ideal future caregiver is someone who: • Has experience in customer service and registration. • Is friendly, reliable, and detail-oriented. • Is comfortable and confident when speaking to patients in medical settings. • Thrives in a call center environment. This is an excellent opportunity to build a life-long career at a hospital that prioritizes career growth, learning opportunities, and employee wellness as well as offers the benefits of a smaller hospital, including convenient and free parking. This position also has the potential to work remotely after two years. Join a team of over 1,100 caregivers in their meaningful work and embark on your journey of accomplishment. Marymount Hospital has a rich history of providing its caregivers with opportunities for development, growth and career advancement in addition to exceptional benefits. Come build a rewarding, lifelong career at a diverse and welcoming hospital where caregivers recognize, support and celebrate one another.
Responsibilities:
** MUST BE LOCAL TO THE CLEVELAND, OHIO AREA**
** THIS ROLE WILL BE ONSITE FOR 6+ MONTHS**
- Performs registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information.
- Cross-trained to staff all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier.
- Maintains productivity and quality standards.
- Functions as a Super User.
- Acts as a resource for training of new team members and during the implementation of new processes.
- Provided registration and cash collection access in Epic.
- Other duties as assigned.
Education:
- High school diploma or equivalent.
Certifications:
- None required.
Complexity of Work:
- Basic PC software application knowledge and ability to use multiple data systems required.
- Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year.
- Must be detail oriented.
- Excellent communication, organizational and interpersonal skills required.
- Must be able to multi-task and maintain composure in difficult situations in a fast paced environment.
- Demonstrates a positive and professional approach and communicates effectively with customers and team members.
Work Experience:
- Minimum of 2 years of experience in a customer facing role with in person or phone contact.
- An Associates degree may substitute for up to one year of the stated experience.
- A Bachelors degree my substitute for up to two years of the stated experience.
Physical Requirements:
- Ability to communicate and exchange accurate information.
- Ability to perform work in a stationary position for extended periods.
- Ability to work with physical records or operate a computer or other office equipment.
- In some locations, ability to travel throughout the hospital system.
- In some locations ability to move up to 25 lbs.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
