Patient Access Representative

Patient Access Representative

Summit Home Care and Hospice is searching for an experienced and motivated Patient Access Representative to join our team!

What we offer:

Job Type: Full-time

Job Location: Hybrid-Columbus, OH

Standard shift: Day shift, M-F

Salary Range: $17.00-$21.00/hour

What the position looks like:

The Patient Access Representative is responsible for contacting potential patients and/or their direct contacts regarding services, fielding intake calls, and providing quality customer service to patients. The Patient Access Representative will resolve patient/referral source inquiries, enhance continuity of patient care by providing support to Sales Leaders and referral sources. The Patient Access Representative will meet standards regarding accuracy, timeliness, and professionalism.

What your responsibilities will be:

1. Consistently meets with the Sales team and leadership team regarding new business plans and updates.

2. Provides customer service to patients.

3. Completes pre-surgery calls and/or courtesy calls.

4. Responds to and initiates intake calls.

5. Processes referrals with accuracy. Work with ADONs and the intake/scheduling team to ensure timeliness of processing and compilation of required paperwork for each patient.

6. Provides support to Sales Leaders in the field.

7. Serves and protects the company by adhering to professional standards, home care policies and procedures.

8. Facilitates coordination of services/resources/events to support physicians, patients, caregivers, and/or the local community.

9. Utilizes both Summit’s EMR and Epic systems effectively.

10. Meets KPI’s.

11. All other duties as assigned.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Flexible spending account
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid time off/sick time
• Referral program
• Travel reimbursement

1.) High school degree or equivalent

2.) Possess excellent verbal and written communication skills

3.) Preferably two years of experience in healthcare data entry

4.) Previous experience in customer service

5.) Experience in home health care, durable medical equipment, or skilled nursing facility preferred

6.) Ability to build rapport with clients and account management

7.) Ability to work independently or as an active member of a team

8.) Strong computer skills in data entry, Microsoft Excel and Word applications, Google Drive, must type 50 WPM

9.) Accurate and precise attention to detail and deadlines

10.) Ability to multitask, prioritize, and manage time efficiently.

11.) Goal-oriented, organized team player

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at a time.