Essential Functions
- Manage and support patients’ healthcare needs via phone conversations
- Conduct and document visits by using several technology platforms and EHRs
- Develop personalized care plans to address patients’ physical, mental, and preventative health needs
- Coach patients to reach their care goals by following medical treatment plans that include healthy eating, physical activity, stress reduction, etc.
- Connect patients with resources such as nutritionists, nurses, and doctors who can also assist them in meeting their care needs
- Prepare patients for appointments and procedures, and provide follow-up as needed
- Coordinate some administrative aspects of medical record recovery, appointment management, and insurance claims
- Review insurance plans and suggest tips to get the most from their benefits
- Proactively suggest services or preventive screenings relevant to each patient
Work Environment
Physical Demands
Position Type and Expected Hours of Work
Pay Structure
Required Education and Experience
- Must have a Compact Nursing License that is clear and active
- Must reside and work in the continental US
- Must have a minimum of two years of clinical experience
- Experience in care coordination or care management, health coaching, and motivational interviewing
- Hands-on experience and comfort with Electronic Medical Records
- Experience using Microsoft Office products such as Teams, Outlook, and Excel
- Comfortability using new technology and software while demonstrating proficient computer skills
- The ability to stay flexible and quickly adapt to new processes, software changes, and priorities
- Understand healthcare goals provided by the practice while monitoring, assessing, and recording patient progress against a care plan
- Successfully execute motivational coaching to prevent and intervene in multiple diseases
- Exercise initiative, judgment, organization, problem-solving, and decision-making
- Collaborate well with medical staff, partners, and organizations
- Facilitate patient access to community resources
- Excellent verbal and written communication skills are required
- Perform care management and patient assessments
- Awareness of resource, utilization, and care management best practices
- A true passion for caring for patients and guiding them in their health journeys