Address
Form of work
Salary$16.50/hour
Training 2 weeks (8 am-5 pm M-F) after training the working hours will be a 8 hour shift in the hours of Operation:
Monday thru Friday 8am to 7pm EST.
Saturdays 9am to 4pm EST
Do you want an opportunity to serve with compassion and help others? We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time. Developmental Foundations, is a family owned company providing quality residential services since 1986, is hiring Caregivers / DSPs at our home in Mattoon, IL.
What you can expect
- Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
- $16.50 per hour pay rate (bi-weekly pay)
- Weekends (Saturday) Required
- Paid Training with Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.
- Work schedules may include a combination of weekdays, weekends, and holidays
Pay
- $16.50/hour
Qualifications
- Experience working with individuals with disabilities preferred, but not required
- Entry level position
Requirements
- High school diploma or equivalent; college degree preferred.
- Excellent written communication skills with a strong command of grammar and spelling.
- Previous customer service or chat support experience is a plus but not required.
- Strong problem-solving skills and the ability to think quickly and logically.
- Proficiency in using computers and familiarity with chat and messaging platforms.
- Weekend/holiday availability may be required
Responsibilities
- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
- Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
- Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
- Maintain a high level of professionalism and customer service etiquette in all interactions.
- Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
- Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
Make a difference today. Come Care With Us!
