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SalaryAre you ready for a totally different kind of career at a different kind of company? Let’s go!
Billshark is the fintech market leader in the bill reduction marketplace. Our Sharks reach out to service providers (think mobile, payTV, & alarm) to negotiate lower rates and to cancel unwanted subscriptions (think monthly shaving supply or clothing clubs) for our customers. Saving money is a blast and makes you a customer’s hero!
We’re proud of our entrepreneurial spirit and looking for amazing people to join our team. With comprehensive training and support, and a phenomenal culture.
If you're looking for a fun, fast-paced opportunity where you get to help people every day, look no further. Our team loves it here so much that Fortune Magazine recognized us as a "Great Place to Work"!
Responsibilities:
- Organize and maintain multiple chat sessions to cancel recurring subscriptions on behalf of customers.
- Closely monitor and review automated communications and workflows.
- Identify and document any missed or wrong responses ensuring all subsequent interactions are accurate.
- Ensure accurate and complete outcomes.
- Maintain a high level of confidentiality and security when handling customer information and account details.
- Achieve individual and team performance targets related to customer satisfaction, efficiency, and volume of cancellations processed.
Requirements:
- Self-motivated and consistent while working in a fast-paced environment.
- Strong technical skills.
- Keen eye for detail and accuracy.
- Great multi tasking abilities.
- Quick to adapt to new technologies, platforms, and changes in policies.
- Strong willingness to learn and improve continuously.
- Positive, do-what-it-takes attitude.
- Enjoy laughing and not taking the 'bumps in the road' too seriously.
- Alignment with our core values; Tenacity, Camaraderie, and Hunger!
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