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SalaryWe are currently looking for a Live Chat Agent (Front Desk). The Live Chat Agent will be responsible for providing a variety of customer support-related duties for the company and our clients. This person will interact daily with visitors on our clients’ websites (via Live Chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of handling multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.
The successful candidate will:
- Offer quick and accurate assistance to customers
- Have strong attention to detail and strong reconciliation skills
- Be performance-driven
- Have a process improvement mindset
- Must be humble and a "get it done" attitude
- Have strong written and verbal communications skills
- Be a self-starter and able to work independently
- Be able to work in a fast-paced environment
Responsibilities:
Answers incoming customer Live Chats regarding website navigation issues, service questions, and general client concerns
Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate
Create relationships with new customers to better understand and achieve their needs
Respond to the customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
Promotes interest in client products and services
Consistently achieves established standards of the position
Continually portray and project a positive and professional image
Provide administrative support
Requirements:
Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
Keyboarding and internet experience needed
Strong communication and interpersonal skills- including written and verbal
Upbeat, positive attitude, and professional demeanor
Articulate and well accustomed to a client-facing role
Ability to compose professional emails
What you'll get:
Monthly bonus based on performance
Be a part of a group of diverse, energetic professionals who play as hard as they work
Plenty of room for upward career mobility
Benefits:
401k Plan
Paid Holidays
Paid Time Off
Medical Insurance
Dental & Vision Insurance
Company Paid Life Insurance
Available shifts and compensation: Available shifts all days except Sundays and Saturdays. Compensation is $29.00 - $35.00/hour.
About AC RadioCom: AC RadioCom is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at https://www.simon.com/mall/arizona-mills.
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