Remote Help Desk Technician (On-Site Training In Louisville)

Pomeroy is looking to hire a group of IT Help Desk Technicians to support employees of a large global chain restaurant. 5-week training is conducted fully-on site in Louisville, KY. Once training is complete, the job will be fully remote/work from home. 1 year of IT support related role is required. Personality and attitude is key. We are looking for candidates who have a positive attitude, strong people skills, a willingness to learn and take feedback, and someone who works well in a team environment.

Responsibilities

• Handles Level 1 inbound calls/chats and accurately log interactions within the company’s incident management system.
• Assist employees with Level 1 IT related inquiries such as password resets, general hardware support with computers and POS systems, software updates, and other troubleshooting.
• Conducts appropriate diagnosis/troubleshooting to resolve known conditions.
• Escalates problem tickets within department guidelines when unable to resolve
• Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures Manage non phone/chat duties – 10%

Requirements

• 1 year of IT Help Desk support or Hardware Repair role
• Flexible with availability (Shifts are assigned once training is complete and can be anywhere between 9am-4am PM Monday through Sunday)
• Must be willing to work any shift assigned including day, night, and overnight.

Preferred & Bonus Qualifications (NOT Required)

• Comp TIA A+ Certification
• ServiceNow Ticketing experience

Schedule

• Permanent shift assigned once training is complete
• 40-hour work week (Full Time)
• Shifts can range from 9:00am to 4:00 am Mon-Sun
• Must be willing to work any shift assigned including day, night, and overnights
• 40 hour work week, 8 hour shifts

Training

• Training is fully on-sitein Louisville, KY
• 5 Week on-site training program
• Fully paid training

Benefits

• Strong benefits package both as contracted employee and when hired permanently
• Medical, Vision, Dental Plan
• 40 hrs of PTO (after 60 days of employment)
• 16 Mental Health days
• Paid Birthday Off

Job Types: Full-time, Contract, Temp-to-hire

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekdays
• Weekends as needed

Application Question(s):

• Are you aware that the 5 week training program is fully on-site in Louisville and the job will be remote once training is complete? Yes or No

Experience:

• IT Support: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Louisville, KY (Required)

Work Location: Remote