IT Help Desk Technician

We are seeking a highly motivated and customer-focused IT Helpdesk Technician to join our dynamic IT support team.

The IT Helpdesk Technician will be responsible for providing technical assistance and support to our employees, ensuring

the smooth operation of our company's IT systems. This role requires strong technical skills, excellent communication,

and the ability to resolve a wide range of technical issues efficiently.

Key Responsibilities:

1. Technical Support:

 Provide first-level technical support to employees via phone, email, or in person.

 Troubleshoot hardware, software, and network issues.

 Diagnose and resolve technical problems promptly and effectively.

 Escalate complex issues to higher-level support when necessary.

2. Hardware and Software Maintenance:

 Install, configure, and maintain computer hardware and peripherals.

 Install, upgrade, and troubleshoot software applications.

 Perform routine system updates and maintenance tasks.

3. User Account Management:

 Create, modify, and terminate user accounts and access permissions.

 Reset passwords and assist users with account-related issues.

4. Documentation:

 Maintain accurate records of support requests and resolutions.

 Document common technical issues and develop knowledge base articles for self-help.

5. IT Inventory Management:

 Maintain an inventory of IT equipment and software licenses.

 Order, receive, and manage IT assets.

6. Security and Compliance:

 Assist in implementing and enforcing IT security policies and best practices.

 Ensure compliance with company policies and relevant regulations.

7. Remote Support:

 Provide remote support to employees working from off-site locations.

 Assist with remote access setup and troubleshooting.

8. Training and Education:

 Assist in training employees on IT tools and best practices.

 Stay updated on the latest technology trends and developments.

Qualifications:

 High school diploma or equivalent; Bachelor's degree or technical certifications in IT-related fields are a plus.

 Proven experience in a similar IT support role.

 Strong knowledge of Windows and Mac operating systems.

 Familiarity with common software applications and office suites.

 Excellent problem-solving and communication skills.

 Customer-oriented and able to provide outstanding service.

 Ability to work independently and as part of a team.

 Knowledge of IT security and data protection practices.

 IT certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus.

Working Conditions:

 This position may require occasional evening or weekend work to perform system maintenance or address

critical issues.

 Some physical lifting and moving of IT equipment may be necessary.

 The IT Helpdesk Technician may be required to provide on-call support on a rotating basis.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekends as needed

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Required)

Work Location: In person