Help Desk Technician

Help Desk Technician

Specialty Food Groups (SFG) is seeking a Help Desk Technician. This position is located onsite in our Owensboro, KY office. As a Help Desk Technician, you will respond to queries on the phone, via email, in person, or through remote access. The selected Help Desk Technician will offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software and training computer users. SFG will offer growth and stability. If you are looking for a long-term challenge that will offer growth potential, then is an opportunity to explore!

Responsibilities:

• Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
• Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to next tier level support.
• Logs and tracks calls using problem management database and maintains history records and related problem documentation.
• Creates and maintains PC and Laptop software images.
• Works with IT staff to learn new software/hardware.
• Works with IT staff to release version upgrades to the end users.
• Installs personal computers, software, and peripheral equipment.
• Provide Support for remote locations and employees.
• Perform training and guidance to employees in the use of new equipment and software.

Requirements:

• Minimum of Associate Degree required in a computer-related field, or 2-5 years' experience in a multi-site manufacturing or service-based organization.
• Understanding of Windows Operating Systems (desktop, server), as well as various mobile operating systems (iOS and Android).
• In-depth user knowledge of Microsoft Office products including Outlook.
• Understanding of ITSM systems and ITIL processes. ITIL Service Management knowledge preferred.
  • Working knowledge of basic networking concepts.

About Us:

In October 2018, Specialty Foods Group (SFG) was acquired by Indiana Packers Corporation (IPC) to expanded the market presence of Indiana Packers Corporation with the addition of SFG's Kentucky Legend national brand as well as Fischer's, Field, Kentuckian Gold, Scott Pete, and Mickelberry's. Our fresh pork is the main component for creating the quality product for these unique brands of meat. IPC is regionally known for our Indiana Kitchen branded fresh pork products, including our award-winning bacon.

We employ a diverse, innovative, and passionate group of team members in a challenging and collaborative environment. Together, this combination supplies a tremendous amount of creative energy and different viewpoints to the organization. Our group values the concept of teamwork but embrace the skills, knowledge, and experience that each individual team member possesses. We reward our team members with compensation and benefits above the competition, including a generous tuition reimbursement program (Benefits for full-time employment). It is easy to see, how high we regard our team members. Ready to be part of something great?

Physical Requirements

Work is primarily performed in an office environment requiring the ability to sit, talk, hear, frequent walking, standing, and sitting; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. Ability to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Ability to use standard office equipment such as telephone, computer, and copier.

EOE, including Disability/Veteran

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