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Form of workJob Description
Who We Are:
SP Data Digital provides premium sales and customer care support for companies that want to delight customers at every step. Our company is founder-led, and leverages engaged and proactive management teams to constantly innovate and drive performance. We do not just make and answer calls, we are dynamic marketing partners that design, build, and execute improved solutions on our clients’ behalf. We provide support for some of the industry leaders in telecommunications, finance, Fintech, technology and security. For more information on SP Data Digital, visit our website at https://www.spdatallc.com/about
The Job:
As an Inbound Warranty Service Associate, you will interact with customers who have purchased an appliance care plan and are looking to make or follow up on a repair claim. You’ll be:
- Answering incoming calls, building rapport, and creating a great customer experience by asking probing questions and actively listening to the customer’s request
- Investigating customer's accounts to understand what services they have purchased and file or follow up on repair claims
- Developing relationships with customers by using active listening to empathize, provide solutions and partner with customers on a resolution
- After a resolution is found, probing is required to upsell additional protection on existing appliances
Do you have experience working in a Customer Service environment? Are you ambitious, outgoing, and an outstanding communicator? Do you have experience cross-selling to customers?
Do you want to work for a company that has a phenomenal culture and a fun working environment? We want you on our team!
What We Offer:
- 100% Remote position
- Two weeks of fully paid training
- Online Classroom Zoom style/engaging environment - with great support
- An hourly base wage of $15.00 per hour + Cross Sell Bonus (uncapped)
- Full-time position – 40 hours per week!
- Opportunity for growth and development
- Employer-sponsored benefits
You’d be a Great Fit if You:
- Have 6 months + of experience in Customer Service
- Have 6 months + of experience with cross-selling or upselling
- Have call center insurance experience (an asset, not mandatory)
- Are a problem solver, using past experiences and your creative brain to craft solutions that make sense for our client and the customer
- Are eager with a willingness and desire to receive coaching and mentorship
- Are currently residing and working in the United States
What you will be doing:
- Handle inbound calls from our existing customers working in our remote operating environment
- Build rapport and create great customer experiences by presenting product and service solutions that resolve customer requests
- This includes asking probing questions, actively listening, explaining benefits, handling objections
- Be sales-focused, driving incremental revenue by upselling our products to existing customers
- Achieve multiple performance metrics to earn uncapped monthly cross-commissions
- Manage call flows and provide first-call resolution
- Maintain a high level of confidentiality
Technical Requirements
- Windows 10 or 11 computer required
- 8 GB RAM
- Minimum Intel I3 processor (CPU)
- An ethernet cable connected to the modem is required
- Internet speeds 15Mbs download/5Mbs upload
- Webcam required for training
- USB Headset
SP Data is an Equal Opportunity Employer: We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.
