Remote Collections Specialist

REMOTE POSITION - Actively Hiring within the following states FL, MO, SC, TX, or VA.

Life is Short. Do Work that Matters. 

The Collections Specialist role establishes you as the voice for BCA Financial Services, Inc., and our clients. We are looking for customer focused and goal-driven individuals, who thrive as creative problem solvers to join and support our team. In addition to earning a competitive hourly rate, we offer unlimited bonus opportunities as a reflection of your hard work and talent.

You will be tasked with communicating account information, collecting payments, establishing payment arrangements, and updating insurances as needed. Most of your day will be spent fielding inbound & outbound calls from consumers who need your help finding a solution that makes sense for them and works within their budget. 

As a BCA team member, your days will be fast-paced and full of opportunities to engage with customers over the phone. This is a great career opportunity for someone with strong sales, credit, billing, or account collections experience. 

This is a Monday through Friday, full-time position. We are looking for individuals who have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 6:00 pm EST. 

Life at BCA
We've been in business for 77 years with a proven track record of stability and continued growth. Our people are our most valuable asset, therefore we work hard to make each member of our organization feel supported and encouraged to have a healthy work-life balance. We want all our people to live their best lives!

Here’s some of the great benefits we offer:

• Work from home
• Monday through Friday work schedule
• Medical, GAP, Dental, Vision, and Voluntary Life insurance
• 401k with a company match
• Paid time off and Paid Holidays
• Comprehensive interactive training programs to keep your skills sharp and advance your career

Who we’re looking for:

• Bilingual in English and Spanish is a plus
• A strong focus on partnering with our customers to meet their specific needs
• The ability to maintain an unscripted conversation. To listen and identify our customer's needs and ask clarifying questions to gain a comprehensive understanding of their financial circumstances
• Resourceful individuals who are passionate about providing solutions to customers
• A detail-oriented individual that can gather and document information/data quickly and accurately (requires basic computer skills and typing mastery)
• Someone who enjoys working in a fast-paced environment while developing solutions for customers
• Candidates who have experience with collections in a healthcare environment is a plus

Work from home requirements:

• Have a quiet and private workspace
• High speed internet with the ability to hardwire via ethernet from cable modem to your PC. Must be a sufficient speed to support video/web/audio and voice-over-IP (VoIP) (at least 20mbs download and 10mbs upload). Wi-Fi and hotspots are not supported.
• You must meet all the technical requirements prior to the first day of training
• You must live in one of the following states: FL, MO, SC, TX, or VA.

• We will provide you with the equipment needed to be successful

BCA Financial Services, Inc. is an Equal Opportunity Employer

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