Collections Specialist I

What we do at MobileHelp makes a difference in the lives of our customers. As the first company to provide personal emergency response services outside the home, MobileHelp is the leading supplier of mobile in the U.S. We strive every day to enable our customers to be their own hero by giving them the tools and confidence to live more active lives – to keep them safe, to keep them healthy and to keep them in charge. And we can do this for our customers because MobileHelp employees embody the true spirit of teamwork. It’s one of the reasons MobileHelp is unique. We’re all working towards the same goal and we all play an integral part. We help each other achieve our goals and MobileHelp recognizes and rewards us for great work.

MobileHelp is a two-time recipient of the Frost and Sullivan Leadership Awards, was named to the 2014 Grow Florida Top Companies to Watch, was ranked 90th in the Deloitte 2015 Technology Fast 500, was cited two years in a row (2014 and 2015) in the , and was given the 2022 Top Work Places award by the Sun Sentinel Media group.

We work hard, but we make sure that we all have fun doing it. So take a peek at who we are and what we’re about. We think you’ll like what you see.

Location: Boca Raton, FL or Remote in the following states only: AL,TX,CO,MN, TN,OH,NC,GA,SC,WI and Florida (50+ miles from corporate office)

Department: Customer Care / Collections Division

Supervisor: Manager, Accounting & Collections

Summary

Communicates with customers that have delinquent accounts and attempts to secure payment by performing the following duties.

Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.

• Maintains friendly efficient, positive customer service attitude towards customers, and is responsive to the customers' needs.
• Confers with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of service, and possible payment options.
• Using an internal CRM, records information about financial status of customer and status of collection efforts.
• Orders service disconnection, after attempting to retain customer from cancelling.
• Sorts and files correspondence. Mails form letters to customers to encourage payment of delinquent accounts.
• Receives credit card payments and posts amount paid to customer account and documents thoroughly.
• Averages between Outbound and Inbound - 100+ calls per day ().
  ***** B2C collections, not business to business
• Must have a designated, quiet work area with reliable "hard-wired" internet (no wireless) - equipment will be provided
• For those within driving distance in South Florida (<50 miles), we are currently working from home. The ideal candidate will be comfortable with a hybrid role of coming into the office and working from home as necessary
• Candidate must be available to attend the first 30 days of training (M-F 9:00 - 6:00) without interruption

Supervisory Responsibilities

This job has no supervisory responsibilities.

What MobileHelp Offers:

• Bonus & Incentive Opportunities
• Coaching Sessions (weekly/monthly) with Supervisors and Managers
• Monthly training sessions/Lunch and Learns with peers and Supervisors
• Health, Dental & Vision Benefits
• 401(k) Plan (with match)
• Company-Paid Basic Life, Short & Long-term disabilities
• Holiday/Paid Time Off .... and much more!!!!

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); and three years related collections experience and/or training; or equivalent combination of education and experience.

• 3 years' Call Center experience is preferable
• Customer Service experience is preferable
• Average call volume more than 100 outbound/inbound calls per day
• Experience in collections is preferred.

Language Skills

Fluency in the English language is required.

Computer Skills

To perform this job successfully, an individual should have knowledge of (desired) general accounting software; Internet Explorer and Microsoft Excel, Word and Outlook. Type 35 WPM.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

NOTICE TO RECRUITERS: We will not accept unsolicited resumes from any source other than the candidate or approved vendors. Please do not contact or forward resumes to our company. Any unsolicited resumes will be considered MobileHelp property. MobileHelp will not be responsible for any charges or fees related to unsolicited resumes.

An Equal Opportunity Employer Supporting a Drug-free Workplace

MobileHelp is an E-Verify employer and will provide the federal government with Form I-9 information to confirm that your are authorized to work in the U.S. For more information, please visit https://www.e-verify.gov/

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