Remote Bankruptcy Coordinator I (Fl Only)

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Here’s why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

What Will I be Doing?

The Bankruptcy Coordinator Iis responsible for handling member accounts who have filed bankruptcy cases. They service member accounts, monitor the bankruptcy proceedings, and ensure accurate bankruptcy updates to member accounts. Responsible for inbound and outbound bankruptcy calls from members.

You are responsible for driving company success through performing the following tasks to the highest standards:

1. Member Account Management:

• Review and maintain member accounts during bankruptcy proceedings.
• Coordinate with management and outside legal teams to ensure accurate documentation and timely filings.
• Address member inquiries related to the bankruptcy’s impact on the account.

2. Handling Calls:

• Respond to member inquiries via phone or email.
• Provide information about bankruptcy’s impact on the account and address member’s concerns.
• Maintain a professional and compassionate demeanor during interactions.

3. Monitoring Bankruptcy Cases:

• Track bankruptcy filings and court dates.
• Collaborate with attorneys, trustees, and management to stay informed about case developments.
• Ensure compliance with legal requirements.

4. Updating Member Records:

• Record bankruptcy-related changes in member accounts.
• Update contact information, payment status, and other relevant details.
• Maintain accurate records in the company’s servicing systems.

5.Additional responsibilities:

• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.