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SalaryWho We are
Electric is on a mission to simplify IT for small businesses everywhere. In the US alone, 99% of companies are small businesses, and we have a huge opportunity to impact how they run by providing a solution that makes managing IT easy (even if you're not an IT expert)! We do that for almost 1,000 small businesses and over 55,000 users with IT Management Software that makes technical things like device management, application provisioning, cybersecurity policies, employee onboarding, and compliance reporting easy to manage and improve.
Our employees are our most valuable asset. We have a people-first culture that prioritizes inclusion, support, growth, and development. You're not just an employee here; you're an important part of our community and of our mission to simplify IT.
If you want to bring your skills to a highly collaborative team and are passionate about pairing the creative with the analytical, have a flair for testing and experimentation, embody grit, determination, and curiosity, and want to be part of bringing Electric to small businesses across the U.S., read on.
Overview
We are seeking a seasoned, technical Relationship Manager to join our team. As the primary point of contact, Relationship Managers become adept at understanding customer needs and desires, and translating them into specific IT project requirements or support requests. Relationship Managers will develop quarterly roadmaps and annual budgets for each customer. They also will ensure that customers receive all the exceptional level of support offered in our managed services program. We are committed to training and professional development for Relationship Managers who meet the highest expectations in this critical role.
What you'll do
- Identify, prepare, and present Professional Services proposals to your customers
- Hold overall customer turnover to under 10% of revenue under management
- Maintain customer-wide CSAT surveys of 97% or higher
- Respond to all customer inquiries on the same business day
- Collaborate in providing annual IT Roadmap and budget for each customer
- Ensure complete documentation of the customer's environment and processes
- Ensure all customer priorities are documented with projects or tickets
Who you are
- 1+ years of Account Management experience, previous MSP experience preferred
- Familiarity with B2B software, business operations, basic customer-facing rapport-building skills is a must
- History of demonstrated comfort engaging a wide spectrum of customer personas from daily users to C-suite
- Possess a business acumen capable of delivering independent business challenge diagnosis, success planning and cross-functional mobilization
- Embodiment of a growth mindset in all aspects of your daily performance
- Executive-ready communication skills in a variety of mediums (virtual/in-person) and the ability to handle interactive customer-facing engagements
- High degree of intellectual curiosity and inquisitive nature – you are a critical thinker who is always looking for a way to make things work better
- Strong project management skills - you keep all the moving pieces organized and on time
- Ability to understand complex business goals and deliver creatively impactful solutions
- High degree of competency and comfort in ambiguous and autonomous work environments
- Outstanding written and verbal communication skills
Excited about the opportunity, but worried you don't meet all the requirements? We recognize that people are less likely to apply to jobs where they don't meet every single qualification. Imposter syndrome can get in the way of meeting spectacular candidates. We encourage you to apply anyway, and give us both the chance to find out if you're the right candidate for this or other roles!
Read about working at Electric here and meet our leadership team!
We offer a range of benefits that include:
- Flexible and generous PTO
- Mental Wellness Days
- Volunteer Days
- Medical, Vision, Dental, and Orthadontia Coverage
- 401k
- ESOP (Employee Stock Option Program)
- Kindbody Membership for Family Planning
- Pre-taxed Commuter Benefits
- Generous Parental Leave
- Paid medical, family, and military leave
- Short and Long Term Disability
- Employee Assistance Programs
- Life Insurance funded by Electric
- Training and career growth
- Awesome team building events!
Where?
We are headquartered in NYC, with an office in Denton, TX and remote locations across 24 states. Our largest markets outside of the Tri-State area and Dallas-Fort Worth area are San Diego, Denver, Raleigh. We embrace a hybrid culture and offer opportunities throughout the year for folks to get together in regional markets or at HQ. With a widely distributed team, we are used to working remotely across different time zones.
See below to see if you are eligible to work within the 24 states we hire in: Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Jersey, New York, North Carolina, Oklahoma, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin.
Standard Working Hours: local timezone, 9:00AM -6:00PM
We are an equal opportunity employer.
We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users.
We are committed to creating a diverse and inclusive work environment. Electric does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.
Accommodations
Electric is committed to providing access, equal opportunities, and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation as part of the recruitment process, please contact: TA@electric.ai.
