Client Relationship Manager

Secur-Serv, a division of Scantron Corporation, is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. 

Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada. This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from Colorado, California, Washington, and New York.

Why should you consider a career with Scantron?

•  BUILD your career with an established company that provides market leading services to help clients achieve their goals. 

• LIVE your passion through a culture that actively supports community involvement and embraces a "whole person" company benefits philosophy including a compensation package designed for your total well-being.  

  • We have a generous benefits package for our full-time employees, which includes a PPO medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.  

  • Plan for your future with Scantron’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.  

  • Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.  

• GROW! Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250, or use our LinkedIn Learning platform to develop your skills and career.  

POSITION SUMMARY
Client Relationship Managers in our Sales Department are enthusiastic, high performing and responsible for growing relationships and managing a book of business. This position proactively contacts clients to ensure client satisfaction/retention while continuously up-selling and cross-selling products/services within assigned accounts.
ESSENTIAL RESPONSIBILITES

• Build long term relationships with clients and key personnel within each assigned account.
• Present, promote and sell products/services to client base
• Meet or exceed sales goals
• Manage, renew, and renegotiate terms with existing clients
• Conduct needs analysis to gain a greater understanding of the client and their business.
• Conduct business reviews to ensure client understands status of account and are satisfied with their products and services.
• Become a business partner by understanding client’s goal/concerns and how our products and services can address our client’s needs.
• Achieve Client Relationship target and KPIs as created by the VP of Sales
• Escalate and resolve areas of concern as raised by clients
• Participate in regional marketing events in territory.
• Participate in sales training and sales meetings as necessary.
• Study competition to find new ways to retain customers
• Collaborate with internal teams (e.g. sales, engineers, management) to address customers’ needs.
• Demonstrate good judgment pertaining to expense control.
• Work with all facets of the organization to help meet our defined corporate objectives.

• Bachelor’s degree (B. A.) from a four-year college or university; or minimum 4 years related experience and/or training; or equivalent combination of education and experience
• Strong communication and interpersonal skills and an ability to build and maintain relationships with clients
• Excellent selling, effective communication, and negotiation skills
• Previous account management experience
• Must be self-motivated, flexible, and able to manage numerous accounts
• Strong business acumen
• Active listening and strategic thinking skills
• Enthusiastic, passionate, and positive
• Successful sales experience in the technology industry including managing to a quota
• Proficient in Microsoft Office with an aptitude to learn systems
• Aggressive self-starter
• Current Driver’s License and a willingness to travel to meet with clients 

• Knowledge of Hubspot is a plus

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. 

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing Hiring@Scantron.com or calling 402.235.6967. 

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. 

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