Information Technology - Senior It Business Relationship Manager

The American Bar Association (ABA) was founded on a commitment to advance the rule of law in the United States and beyond by providing practical resources for legal professionals, conducting law school accreditation, developing model ethics codes and more. Today, the ABA remains a member-based organization that works to ensure access to justice for all, a fair legal process, and respect for the rule of law at home and across the globe.

The ABA is committed to service and refining the standards that guide the legal profession. ABA staff are provided multiple types of continuing education and career development opportunities. Your work will help eliminate bias, enhance diversity, and advance the rule of law throughout the US and around the world.

The ABA recognizes the value staff contribute to our success through a generous benefits package that protects their health and their financial security.  The ABA's wide array of benefit offerings include 401(k), medical, dental, vision, flexible spending accounts, health spending accounts, supplemental life and disability insurance, prepaid legal programs, and a complimentary membership to the American Bar Association, which offers additional benefits.
Flexible/hybrid work arrangements may be available for residents of CA, DC, IL, IN, IA, MD, MI, MN, TX, VA, and WI.  Residency requirements may apply. ABA employees are eligible to apply for the Public Service Loan Forgiveness Program (PSLF). 
 

Job Summary/General Purpose of Job

• Functions as the primary IT business partner for the Commission on Immigration (COI) and all leadership at each of the Commission's divisions and satellite offices. Responsible for ensuring that core COI business processes are supported by appropriate enterprise software systems and that these systems and processes are fully integrated in support of efficient and effective daily operations. 

Essential Job Functions and Responsibilities

• Works with leadership across COI to identify systems and process improvement opportunities.  Responsible for prioritizing opportunities, seeking all requisite approvals (budget, resources) from both COI and IT leadership, and developing the implementation plan for approved initiatives.
• Develops and maintains detailed understanding of all COI departments and locations work processes and procedures.  Partners with staff to understand business objectives and deliver solutions that will maximize the benefits of the implemented technology.
• Plans and conducts software system selection and implementation projects.
• Conducts ongoing benchmarking/external assessment of applicable business practices and technologies.
• Works with system users during implementation and on an ongoing basis to ensure systems are fully understood and utilized by users, ensure adequate user procedures documentation is developed, and ensure adequate user training is conducted. 
• Assists with vendor management and plans/executes system upgrades.
• Performs other related duties as required.

Required Education, Qualifications, Experience

• Possession of a bachelor's degree from an accredited college or university with a concentration in a related field, or equivalent experience; minimum of 5 years' experience in comparable role.
• Minimum of 8 years' experience directly related to essential functions of the role: Business Relationship management, business analysis, project management, and Information Technology.
• 3-5 years working with legal management (e.g., LegalServer) and customer relationship management systems (e.g., Salesforce).
• Excellent communication skills, both written and verbal, with ability to effectively communicate technical content to a general audience.
• Prior experience working to develop budgets and contracts; including knowledge of procurement processes for technology equipment/software and ability to oversee procurement. 
• Project management experience, particularly for technology implementation projects, including the ability to develop project plans, manage resources, assess and manage risks, and track and communicate progress.
• Demonstrated ability to manage end-to-end project delivery with adherence to project scope, objectives, and quality standards.
• Familiarity with RFI/RFP processes, including experience authoring and serving as primary point of contact for a software RFP.

Preferred Education, Qualifications, Experience

• Project management certification.
• Scrum Master certification or experience with the Scaled Agile Framework (SAFe).

Physical Requirements

• Typical office work environment in Harlingen, TX or Houston, TX office.

Extent of Travel Required in the Job

• As a normal course of business, the role will require travel to each of the offices throughout Texas, in San Diego, Washington, D.C., and Chicago on an intermittent basis.