Relationship Manager

Location: Hybrid - US – Jersey City NJ

This is a hybrid position primarily based in either Jersey City NJ office location. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working .

We give you a world of potential

Computershare has a tremendous opportunity for a Relationship Managerto join our growing team. This is a hybrid role (expectation of 2 days in office).

Before we tell you more about the role, it’s important for you to know a few things about the department that make this such a great place to work, as well as Computershare as a whole.

• Computershare Investor Services (CIS) is a trusted advisor to 6,000 U.S. companies.
  • For more than 35 years, we've been the largest global transfer agent providing advisory services, communications, and technology solutions to many of the world's leading companies. We facilitate shareholder recordkeeping and communications, stock transfers for individual holders and annual meetings, as well as dividend disbursement for public and private companies.
  • Our clients know they can count on our investment in resources, years of industry leadership, locations throughout the world and commitment to service to form long-term relationships that produce real business results.
• We offer fantastic career development and put a lot of time into training and qualifications to ensure the continuous development of the team

So, now that you know this is a tremendous department in a company that truly supports their employees, I’m sure you’ll want to find out more about the role and what you’ll be involved in

A role you will love

The Relationship Manager is the primary contact between Computershare and its clients. Basic Relationship Manager responsibilities include ensuring that clients receive the services they’ve purchased and that those services are delivered in a manner that meets and exceeds the clients’ expectations. The Relationship Manager coordinates all major client activities and works proactively to establish and sustain a strategic plan for managing the client’s registered shareholder base.

• Successfully maintain client relationships of our Issuers
• Manages multiple clients with aggregate revenue of less than approximately $2M.
• Act as the “conductor” of services for all assigned relationships.
• Effectively advise clients and manage client events
• Communicate new CPU products and initiatives
• Understanding the wants and needs of Private Issuers
• Identify opportunities to improve client profitability (revenues up/expenses down)
• Negotiate contracts effectively and ensure client profitability
• Establish a positive relationship with each client, as a consultative business partner
• Respond to all client inquiries in a timely manner.
• Ensures collection of receivables in accordance with Computershare’s guidelines
• Assists key clients in implementing and sustaining a strategic plan

Travel may be required based on business need: 5%

What will you bring to the role?

The ideal candidate for the Relationship Manager role relies on accuracy and attention to detail. As well as strong negotiations skills. They are self-motivated, confident, outgoing, and positive. Demonstrate the ability to maintain confidentiality and use sound judgment, integrity, and honesty. Has the ability to navigate multiple computer systems and programs. Requires moderate degree of supervision. Capable of performing other duties or tasks as assigned by management.

Other education and key skills required for the role include:

• Bachelor's degree (B. A.) from four-year college or university; or at least 5 years related experience and/or training; or equivalent combination of education and experience.
• Proven success in client relationship management, client focused roles in securities processing industry.
• Experience in transfer agency or securities processing relationship management a plus
• Demonstrated experience as a well-organized problem solver and technologically savvy.
• Has strong organizational skills, is results oriented, quick learner, able to prioritize and manage multiple tasks consecutively.
• Excellent verbal, written and interpersonal communication
• Proficient Computer Skills - MS Office, SCRIP, Cosmos, Issuer Online, Investor Center

Rewards designed for you

Paid parental leave , flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection . Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

Compensation. The typical base pay range for this role is $75,000 - $95,000/yearly. This base pay range is specific to these locations and may not be applicable to other locations: Jersey City, New Jersey

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