Registration Scheduling Specialist

Description:
Could you be our next Registration Scheduling Specialist at our Exton, PA location?
Why work as a Registration Scheduling Specialist with Main Line Health?

• Be an Integral Member of our Organization! As one of the first points of contact for new patients, you make the first impression! As you collect and capture accurate patient data, you have the opportunity to provide excellent, empathetic customer service. As an ambassador for patients, you help them understand their financial responsibility, services available to them, and more.
  
• Develop and Grow your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status.
  
• Get Involved! Use your engaging communication skills to interact with nursing staff, other departments, physician offices, medical offices and the general public as needed to provide outstanding service.
  
• Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care.
  
• Position-Specific Benefits include: You are eligible for up to 120 hours of paid time off per year based on your Full or Part Time status. We also offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free!

Position: Registration Scheduling Specialist

Position Responsibilities:

• Contacts other resources when necessary such as physician’s office and or other medical facilities to obtain the required admission/registration information.
• Secures copies of third party coverage and personal identification cards.
• Ensures third party pre-certification, insurance verification and other billing requirements are met.
• Performs Medical Necessity checking when applicable, obtains signatures, educates patient on the Medical Necessity process of appeal and witnesses Advance Beneficiary Notice when applicable.
• Obtains signatures and authorization for treatment, consent for release of medical information and assignment of benefits. Provides documentation and informs patients of their rights and responsibilities as a patient.
• Responds to inquires from patients, employees and the general public regarding directions/locations, foreign language interpreters, advance directives, and services available at the facility.
• Maintains a working knowledge of inpatient and outpatient government and third party payer billing requirements.
• Determines patient out of pocket amount, educates patient on their financial responsibility and when needed assist the patient or guarantor with financial assistance. Collects deposits/payments from patient or guarantors, issues receipts and explains patient charges. Obtains credit card approvals and accurately documents information related to payment collected.
• Launches reviews, accepts or rejects HDX insurance information.
• As needed upgrades patient case after midnight and places in bed to ensure pharmacy has the ability to enter orders.
• Ensures ED level of care is entered, seeks assistance from nursing when required.
• Uses Smart Chart’s Service Provider to verify admit order, admit type and enter in system accordingly when required.
• Working knowledge of self registration system at sites where deployed.
• When required reconciles census at midnight.
• Protects patient/customer confidentiality.
• Complies with HIPAA regulations as they apply to job.
• Provides and promotes professional, efficient and congenial customer service through all communication and interaction with patients, patient’s family physicians, visitors, and co-workers.
• Completes “office” clerical work for multiple areas.
• Receives and interprets physicians’ orders, completes order entry procedures for ancillary departments, and refers patients to appropriate department for necessary services. Maintains current knowledge of compliance requirements related to order entry processes.
• Scans all required information timely.
• Other Accountabilities: Performs bed assignments for inpatient and ASU/SPU patients, (both scheduled and emergency).
• When required transportation of patients to testing areas.

Shift: Part-Time, 20 hours per week, Monday through Thursday, 1:00pm to 6:00pm
Experience:
Required:
2+ years of customer service experience.
Excellent customer service and computer skills.
Preferred:
Minimum of 2 years of registration experience in a medical setting.
Knowledge of medical terminology.
Knowledge of insurance and third party reimbursement.
Education:
High school diploma preferred.
Licensures/Certifications:
N/A