Regional Sales Manager

Work with Executive Sales Director to develop a Strategic Action Plan and Goals for increasing shop sales in a defined territory for the Boss Truck Shop Division. Develop and maintain a thorough understanding of the services and products offered in the over the road (OTR) truck repair shop industry and specific Boss Truck Shops market differentiation.

THIS JOB DOES NOT REQUIRE RELOCATION.

• Develop and maintain a good working relationship with the Boss Truck Shops Management (Division Manager, Operations Manager, Project Manager, Regional Managers & Store Managers) as well as the customer care / call center team to ensure quality and consistent customer relationships.
• Assist in the development and execution of our customer retention program to include but not limited to:
• Face to face relationship development.
• Consistent follow up/& check in strategy.
• Identify opportunities with customers to increase sales revenue growth.
• Assist in the development of a continuous lead generation program.
• Consistently follow up and properly qualify all leads through various appropriate activities (cold calling, phone work, electronic communication).
• Responsible for assisting shop customers with problem resolution by including the appropriate operations staff in the resolution.
• Proper use and execution of proposal system when appropriate.
• Consistent and effective use of the CRM system to assist in maintaining customer relationships, lead conversion and sales activity reporting.
• Identify and maintain current information about the competition’s strengths, weaknesses and pricing programs. This will include providing strategic intelligence to management on and ongoing basis.
• Determine marketing tool needs and assist in development of those tools as appropriate.
• Attend marketing and promotional events that would be beneficial to show customer appreciation and lead development.

Additional Job Duties

• Assisting in other duties, as assigned.
• Ability to travel extensively as required.