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Form of workJob Summary:
Primary contact for franchisees in assigned region and acts as the designated general management contact for their business. Responsible for overseeing franchise operations, preparing and implementing a development strategy for new and existing markets and leading other aspects of the business through both corporate and field-based staff. Provides ongoing support and counsel and proactively seeks out opportunities to improve areas of their business focused on building sales and market share.
Key Responsibilities:
- Create, develop, and direct the strategies necessary to support the development of the brand, store growth, and improve sales and profitability of stores in the respective region.
- Determines overall direction for the activities of all departments in compliance with the company’s operating procedures, brand standards and in coordination with the Vice President of International.
- Direct and coordinate the region’s budget-related activities. Conduct financial business reviews on an annual basis with each franchisee with the assistance of International Finance.
- Provides leadership and performs full scope of management functions for assigned staff (coaching, development, goals, performance management, etc.).
- Communicates and acts as a liaison with the company regarding any opportunities or issues that may affect the brand, the company and/or franchisees.
- Ensure brand is appropriately represented with all media and external/internal contacts and that brand is protected in regard to, following all relevant laws and working with the company and local legal counsel on all legal issues in the region.
- Ensure appropriate development strategies and tactics are in place and implemented for new and existing markets, including direct personal involvement as necessary.
- Oversee franchise operations in assigned countries. Ensure that store and operational evaluations for the purpose of maintaining adherence to standards of the Company are conducted on a continual basis. Make recommendations to improve franchise overall success.
- Oversee pre-opening training, post-opening training and ongoing training programs as needed in respective countries.
- Works with international marketing to coordinate the implementation of global/regional marketing plans to improve sales trends in each respective country.
- Assist the supply chain functions (purchasing, quality assurance, distribution) in developing appropriate supply chain strategies and tactics in the region.
- Directs development of annual cross-functional Franchise Business Plans for each region.
Required Knowledge, Skills and Abilities:
- Bachelor degree in Business, Marketing or a related field.
- 10 or more years hands-on operations leadership experience in a multi-unit, franchise organization
- Demonstrated experience in leading people and cross functional teams with diverse backgrounds.
- Demonstrated written and verbal communication and presentation skills.
- Previous experience in recruiting, leading, training, motivating, supporting, developing and evaluating franchisee performance throughout Canada
- Ability to read and interpret financial statements and make viable recommendations for modifications to business plans that are focused on building sales and market share.
- Ability to speak, read and write English fluently.
- Ability to travel freely throughout assigned region and to the US; the ability to maintain necessary visas/passports/government documentation required to do so.
Preferred Knowledge, Skills and Abilities:
- Previous experience in a similar role overseeing operations for a large retailer or restaurant chain.
- Ability to speak, read and write English and other major regional language.
Working Conditions:
- Works in a normal office or home-office environment where there is minimal physical discomfort due to temperature, noise, dust and the like.
- Position requires field work in company/franchises stores, supplier kitchens, research facilities, and non-traditional venues, throughout international markets.
- This position will require travels by airplane and/or automobile/train to and within various developed and developing international markets.
