Regional Manager Of Operations, Workman School Of Dental Medicine

High Point University Health HPU Health is seeking a Regional Manager of Operations (RMO) with strong business acumen and a proven track record of leadership. In this strategic role, you will implement efficiencies and systems to manager and further grow our practices. Maintaining a close relationship with HPU Health leaders and teams, from administrators to patient coordinators, the ability to build relationships and deliver results effecting feedback from a remote setting will be key. The Regional Manager of Operations will play a significant role in cultivating an environment that provides effective and trustworthy dental services. In this administrative leadership role, you'll use your team-building skills to maintain profitability within multiple established, state-of-the-art Heartland Dental supported offices. Additionally, this position plays an essential role in communicating with patients and dental team.
Training and supporting tools are provided in the areas of practice management and leadership to help accomplish position responsibilities. All reasonable travel-related expenses covered under our travel & expense policy. Heartland Dental provides the necessary equipment, including a laptop and mobile phone.
This position reports to the Senior Associate Dean.
and trustworthy dental services. In this administrative leadership role, you'll use your team-building skills to maintain profitability within multiple established, state-of-the-art Heartland Dental supported offices. Additionally, this position plays an essential role in communicating with patients and dental team.
Training and supporting tools are provided in the areas of practice management and leadership to help accomplish position responsibilities. All reasonable travel-related expenses covered under our travel & expense policy. Heartland Dental provides the necessary equipment, including a laptop and mobile phone.
QUALIFICATIONS:
Education

• Working knowledge of Dental procedures and terminology
• 2+ years managing practices or retail store locations
• Experience in dental practice management
• Experience with practice management software or Epic.

Experience and Training

• Completion of one of the following: at least 5 years of Dental practice experience OR associate degree and not less than 3 years of business management experience OR Bachelor's degree and one year experience
• Strong organizational skills, accuracy and attention to detail
• Ability to frequently travel from practice to practice
• Strong verbal and written communication skills
• High level of maturity, personal initiative, and sound judgment
• Outstanding relationship-building, interpersonal and leadership skills
• Exceptional customer service skills, with the ability to build a comfortable and approachable relationship with patients
• If necessary, family care services are in place by employee to provide a time slot of undisturbed, focused attention to details

Knowledge, Skills, Ability:

• Excellent working knowledge of dentistry, dental patient screening and medical history documentation
• Excellent verbal and written communication skills
• Time management
• Punctuality
• A positive attitude
• Professionalism as a representative of High Point University Health
• Receptive to feedback, performance improvement, and continuous coaching
• Flexibility to cover other offices under High Point University Health

ESSENTIAL FUNCTIONS:

• Oversees the administrative operations of 5 to 10 small dental offices or 1 dental hub.
• Directly supports dentists in their growth and development, helping them set goals and address operational opportunities within their supported office
• Motivates team members, resolve conflicts and make difficult decisions
• Ability to analyze business reporting and create recommendation/action to attainment of yearly budgetary and contribution goals, prioritizing supported practice performance issues to ensure issues impacting Same Office Growth (SOG), revenue and profitability (EBITDA) are addressed first
• Monitors the P&L statements for each supported practice and develop effective ways to close the gaps between actual performance and projections
• Works with practices across a geographic region, coordinating in-practice visits and reviews; including a quarterly in-practice business meeting for each practice
• Responsible for hiring, training and coaching patient coordinators and other practice-level administration.
• Develops workforce planning, recruiting and retention strategy to maintain optimum performance of each practice
• Provides reports and recommendations, as needed, to management on practices
• Other duties, as necessary and assigned

ACCOUNTABILITY:

• Reports to the Senior Associate Dean
• Evaluation: Ongoing performance reviews is conducted along with an annual assessment by the CDO and includes input from the faculty and students.

For more information regarding this position, please contact Dr. Kevin Cain, Senior Associate Dean for Administration and Finance at kcain@highpoint.edu.