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SalaryZephyr is the first tech-enabled home services platform designed to empower technicians and delight homeowners. We are focused on perfecting the home services experience from the inside out. We do this by investing in our technicians to consistently deliver trusted service through our local brands. Zephyr combines operational excellence, digital intelligence, and enhanced talent development practices to create the best environment for HVAC, Plumbing, and Electrical technicians to practice their craft. A better technician experience leads to a better customer experience.
About The Role
Zephyr is looking for a Regional Director of Operations to work with the VP of Operations to partner with our businesses and all aspects of HVAC, Plumbing, and Electrical business operations. This person will drive growth, performance metrics, create culture, and develop all staff and management, constantly striving to be a world-class operator. In addition to full P&L ownership, the Regional Director of Operations will assist with additional M&A activity.
This is a unique entrepreneurship opportunity to take the "path less traveled." Your ability to drive growth within the business, integrate acquisitions, and build a culture of customer excellence and employee satisfaction will lead to a long-term career with significant opportunities for growth. This is a full-time role that will report into the VP of Operations and be fully remote with frequent travel to our businesses.
What You'll Do Here
- Provide direction, strategic guidance, and development to General Managers, Operations Managers, and Support teams, ensuring revenue and EBIDTA targets are met with P&L ownership
- Build a strong, cohesive, and collaborative cross-regional culture, sharing and leveraging opportunities and resources to achieve sustainable growth
- Develop, prioritize, and implement operational plans to achieve profit and growth goals; manage expenditures and hiring to meet operational goals
- Develop and execute against monthly forecasts and plans for sales growth, market mix, and profitability
- Lead major change management initiatives and strategic organizational alignment
- Maintain a strong customer focus, leveraging the brand, and drive employee engagement in a rapidly changing and highly competitive business environment
- Work with Managers and Support teams to build strong training programs – technical, service, and sales – to drive best-in-class customer experience and employee career growth
- Be an absolute champion for sales; build a sales mindset in every team member
- Ensure adherence of industry regulations, restrictions, and laws
- Promote enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1's
- Travel to our businesses 70% of the time
We'd Love to Hear From You if You Have:
- 3-5+ years of Operations experience a must, bonus points if you're an MBA graduate
- You're a leader and strong competitor who excels in a fast-paced environment, driven by seizing opportunities
- You have unwavering grit and determination to succeed, always finding a path forward
- You set the standard and maintain the standard; you inspire people to want to be the best
- You're able to consider strategic, financial, and operational capabilities with a high level of emotional intelligence to support a healthy, growing organization
- A servant leader at your core who inspires the team by rolling up their sleeves to solve problems with them
- Willingness and ability to learn and help train industry standards and best practices
Management/Supervisory experience required, P&L experience a plus
- Strong communication and organizational skills
- Ability to apply critical thinking, risk analysis and develop solutions
- Willingness to travel for work frequently (70%)
The pay for this position is $150,000/year or more depending on job-related knowledge, skills, experience, and location. Equity and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered.
Benefits and Perks:
- Competitive Pay
- Benefits: We offer top-notch benefits!
- Various medical, dental & vision plans, including 100% employer covered options for you and your family
- 401(k) match up to 3.5%
- Long & short-term disability and life insurance
- Flexible spending accounts for health and dependent care
- Training and Career Growth: Paid training opportunities and countless internal career growth opportunities to support your growth
- Paid Time Off: Company paid holidays, generous PTO, and a paid Parental Leave Policy
- Company Branded Attire for our technicians
Zephyr and it's companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
