Regional Account Manager

Job Purpose

The role of the RAM is a field based individual responsible for managing repeat business with current R (Regional), M (Major), and K (Key) customers and identifying ways to proactively upsell / cross-sell, becoming a value-added partner

Knowledge, Skills & Experience

Essential:

• A proven track record in a skilled account developer sales role.
• A proven track record of identifying key stakeholders and establishing strong working relationships.
• The ability to overcome objections and identify solutions to help secure the sale, while always remaining diplomatic and trustworthy.
• Exceptional communication and presentation skills (written and oral), with the ability to adjust style to the audience.
• IT literate and working knowledge off CRM systems.
• Excellent organizational and time management skills.
• A proven track record of sales negotiations and closing deals.
• Strong business acumen.
• A full clean driving license.
• The ability to prioritize and manage multiple projects with a strong attention to detail.
• Serve as product expert by educating assigned customer base on new and existing products.

Desirable:

• Previous experience within the life safety or barrier protection industry and/or working with EH&S individuals.
• Working knowledge of NetSuite CRM.

Qualifications:

• Minimum of five years of work experience in sales and/or account management working with both resellers and end users.
• Proven track record exceeding growth goals.

Key Responsibilities & Duties:

• Take overall responsibility for upselling / cross selling with existing customer base within the designated territory.
• Conduct regular account management & follow-up meetings with stakeholders to maintain strong customer relationships either face-to-face or virtual if necessary.
• Identify appropriate solution for customer based on requirements and observations and pull together proposals for presentation.
• Make further recommendations where required in response to customer feedback.
• Work collaboratively with New Business Development Managers (NBDM’s) during handover phase for new clients they bring onboard.
• Work collaboratively with Key Account Managers (KAM’s) providing support where required across K (Key) and M (Major) customers.
• Ensure all internal systems (CRM) and databases are updated in a timely and accurate manner.
• Actively participate in internal and external meetings where attendance is required
• Expectation of travel is 50% overnight travel per month.

Job Type: Full-time

Salary: $20,000.00 - $80,000.00 per year

Experience level:

• 1 year

Ability to Commute:

• Massachusetts (Required)

Ability to Relocate:

• Massachusetts: Relocate before starting work (Required)

Work Location: In person