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SalaryJob Summary
The Regional Account Manager Representative (RAM) is responsible for identifying, developing and enhancing both new and existing strategic Regional Accounts for Behr/Kilz products and services to the professional account channels. This position creates a pipeline and cross functionally partners with the broader team to develop and execute specific strategies to achieve customer satisfaction, revenue, and profitability. Working safely is part of our culture and is a condition of employment.
Essential Duties and Responsibilities
With direction from corporate and the regional VP, supports the deployment, adoption and application of Behr's annual Strategic Deployment Plan (SDP)
Develop strategic market plan for key customers, target customers, and high potential customers establishing goals and targets.
Meet defined territory sales goals, metrics and objectives.
Utilize a strategic and consultative sales approach to understand, develop and deliver value-added business solutions for one or more the following channels:
- Property Management Residential
- Property Management Commercial
- Hospitality
- Healthcare
-HOA
Seek to achieve approved and/or exclusive vendor status in customers' master specifications. Write multiple specifications weekly.
Execute productive daily call plans that fulfill and generate sales on existing accounts and qualified leads. Log quality information from the completed activities into (CRM) Salesforce. Create opportunities and works with regional sales team for support-handoff of project to appropriate Rep once bids are accepted.
Conduct information-only presentations, such as seminars, trade show demonstrations, and other efforts as part of trade associations.
Provide service and product knowledge to the specified channel,using gathering information on the customer's business processes, critical success factors, and competitive standing.
Proactively communicate important business issues and opportunities to appropriate departments(Sales, Marketing, Distribution, Customer Service, etc.) and management.
Proficient knowledge of our products, techniques, and services to ensure product recommendations and customer orders meet all specifications.
Awareness of product assortment and inventory levels needed to support customer demand.
Expedite the resolution of customer problems/complaints.
Collaborate with all appropriate departments (Sales, Marketing, Distribution, Customer Service, etc.) to meet and exceed sales goals and provide feedback as required.
Qualifications & Experience
Bachelor's degree in Marketing, Business Administration, or related field OR equivalent experience in related field.
Previous sales, retail and/or customer service experience and/or training in a commercial coatings' environment is desirable.
Certificates, License, Registrations or Professional Designations
Valid driver's license, proof of insurance, meet and maintain the Company motor vehicle policy.
Other Requirements
Some overnight weekly travel may be required depending on geographic territory.
Ability to legally work without sponsorship for employment visa status.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Manage the corporate credit card, motor vehicle and expense reporting according to company policy.
Performs other duties as required.
Skills, Knowledge, and Abilities
Proficient in writing specifications.
Expert in interacting with all customer types and assessing customer needs.
Ability to follow oral or written instructions; read and acknowledge completion of work orders.
Capable of retaining and communicating features and benefits of company products.
Strong selling, negotiation, problem-solving, critical thinking, networking and relationship building skills.
Competence to work effectively across functions to achieve desired customer satisfaction goals.
Experience in construction trade and/or architectural coatings are preferred.
Ability to adapt approach and style to achieve account objectives.
Strong presentation skills, adaptable to various training environments and the ability to leverage multiple training techniques and tools.
Ability to work independently and excel in a team environment.
Manage travel and expenses following the guidelines and policies.
Computer Skills
Proficient knowledge of MSA Office Suites and/or IOS software applications related to job functions.
Sales Force/CRM knowledge
Proficient in using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and crafting reports to communicate the actions needed to improve performance relative to the goals of the system and strategy
Language Skills
English (speak, read, and write)
Ability to speak the prevalent second language in certain geographic regions may be preferred.
Mathematical Skills
Ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals.
Physical Demands
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stop, kneel, or crouch; talk or hear. The employee uses computer or telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile. Ability to travel daily and/or overnight.
Work Environment
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Our Ongoing Commitment to Diversity, Equity & Inclusion
We believe a workplace that encourages and values different voices, perspectives, and backgrounds builds better teams, better solutions, and more innovation. The goal is for every single team member to have a voice and experience a sense of belonging here, regardless of where they sit in the organization and what their background is. We look forward to your sharing your outstanding and unique talents and perspectives with us!
BEHR (the "Company") is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
BEHR is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster:
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