Refund Customer Service Rep (Revenue Cycle)

Key Duties and Responsibilities

The key duties and responsibilities of the Revenue Cycle Credit Resolution Assistant include, but are not limited to:

• Provide outstanding Customer Service to patients, insurance companies, and internal stakeholders regarding refund inquiries.
• Address customer concerns, answer queries, and provide timely and accurate information about the refund process.
• Collaborate with the Refund Analysts to investigate and resolve customer issues effectively.
• Process customer refund requests, ensuring adherence to company policies and industry regulations.
• Ability to research to provide a narrative and solution.
• Maintain a positive and empathetic attitude in all customer interactions.

Education/Experience

• High school diploma or equivalent; additional education is a plus.
• Previous experience in Customer Service, preferably in a healthcare or financial setting.

Knowledge, Skills and Abilities

• Strong communication and interpersonal skills.
• Strong Excel and Microsoft skills
• Ability to navigate and use relevant software for customer interactions.
• Ability to handle challenging customer situations with professionalism and empathy.
• Ability to effectively use and office equipment
• Great organizational and multitasking abilities
• Superior Customer Service skills
• Using time efficiently, with meticulous attention to detail, accuracy, and completion
• Ability to manage multiple factors for the best result
• Able to adapt to change, delays or unexpected events while maintaining a positive mindset
• Clear oral and written communication
• Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.