Referral Coordinator

Department Overview
***Available for Remote Work after training is complete***
As the Referral Coordinator you will serve as a member of the Ambulatory Access Services department, which is responsible to support the systems and operations of ambulatory practices, professional service and hospital departments. Workflows supported by the AAS department include: patient appointment scheduling, new patient visit preparation, referrals entry and triage. The department supports its customers in workflows that start when the external referral is received to when the patient initially calls to obtain services, through their arrival in clinic.
As the Referral Coordinator, you are responsible for triage, facilitation, and problem-solving of all referrals and faxes received for OHSU from external sources. You will ensure that all incoming referrals are processed according to OHSU standards and procedures. Your day will primarily consist of receiving incoming referrals to OHSU from external providers in the community. With a high degree of attention to detail, you will ensure that all items received are accurate and complete. You will use department policies and procedures to enter the referral into Epic (OHSU's chosen EMR). Once in Epic, the referral routes to the appropriate clinic New Patient To Schedule work queue. As the Referral Coordinator, you are responsible for the initial data entry and identifying challenges and barriers for our patients through this process. Within this position, you will communicate with patients, referring providers, and other clinicians to ensure we have the most up-to-date and accurate information to schedule the referral. This position initiates the first request for medical records in support of the referral and patient care. You will also support the Connected Care Center.
Function/Duties of Position
Process incoming referrals

• Process incoming referrals and verify that the information received is accurate and complete.
• Verify correct information for referral based on Intake Matrix.
• Route referral in Epic to correct department work queue.

Identify initial medical records needed

• Use scheduling Matrix to identify medical records that are needed for medical review or patient visit.
• Send initial request(s) for those records.

Communication

• Communicate with referring practice if information is incomplete, inaccurate or additional information is needed.
• Communicate with supervisor/manager if information.

Monitoring and quality assessment

• Identify barriers to referrals being processed appropriately.
• Identify system or process improvements.
• Keep management apprised of issues, challenges and barriers.

Diagnosis matrix

• Regularly review and recommend updates to the Intake Matrix.
• Ensure accuracy of details on the Matrix. Work with Supervisor if updates are needed.

Other duties as assigned
Required Qualifications

• Bachelor's degree plus 2 years' experience working in a ambulatory clinic, OR
• Associate's degree plus 4 years' experience working in a ambulatory clinic. OR
• High School diploma plus 6 years' experience working in a ambulatory clinic.
• Knowledge of multiple Ambulatory workflows.

Job Related Knowledge, Skills and Abilities:

• problem-solving and conflict resolution skills
• Processing and entering referrals for multiple clinics
• Ability to work autonomously, with a high level of accuracy, speed and exhibit a willingness to work with deadlines.
• Customer service skills
• Electronic medical record

Preferred Qualifications

• Working in a health care access center creating and managing referrals experience
• Experience scheduling patient appointments
• Epic experience
• Experience in various ambulatory clinics or knowledge

Additional Details
Remote: This is a work from home position after six (6) months orientation in office in downtown Portland
Pay Range: $26.90 - $36.37 per hour