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Form of workThe Records Management Technician carries out all aspects of consumer record operations and provides record support to all WCHS Economic, Child Welfare programs and Public Health divisions. This position is unique in that it provides the opportunity to learn about several different divisions and programs within Human Services. The strong candidate has exceptional attention to detail and organizational skills, works well in a deadline driven setting, enjoys being a team player and easily multi-tasks.
Essential Functions:
- Organizes and manages client case management data in digital and hard copy formats. Ensures the quality, accuracy, accessibility and maintains security of this critical documentation
- Maintains all records (electronic and paper) in a secure and controlled environment
- Indexes documents within the respective Document Management Systems
- Performs record related functions throughout the life cycle of a record
- Possess the knowledge base for Consumer Records storage and retrieval for Wake County Human Services Records
- Serve as the point of contact, preparing copies for, and delivery of Subpoenas and Court Order Requests for Information
NOTE: Wake County Health and Human Services employees are required to be in their current role for a minimum of one (1) year to be eligible to apply for another Health and Human Services position. Upon acceptance of employment you acknowledge that (i) you will rescind your application for any other positions within Wake County Health and Human Services, (ii) after accepting your position with Wake County Health and Human Services you must remain in your role for one (1) year before you are eligible to apply for another position within Wake County Health and Human Services, (iii) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (iv) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.
About Our TeamWake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.
The Basics (Required Education and Experience)- High school diploma or GED
- One year of job-related experience
- Equivalent education and experience are accepted
- At least year experience working in a Government Setting
- At least one year working with a Document Management System
- Excellent customer service skills
- Attention to detail
- Adaptable to daily changes in workload and priorities
- Positive attitude
Location: Human Services Center Swinburne Raleigh, NC 27610 USA
Employment Type: Regular
Work Schedule: Mon-Fri 8:30 am - 5:15 pm
Hiring Range: $18.20 -$21.53 Commensurate with Experience
Posting Closing Date: 7:00 pm on 6/1/2023
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker StatementHome to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.57 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
