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SalaryJob Description:
Performs general office clerical work in support of unit operations. The work involves warrant entry and validation and entry and maintenance of protective and ex partes orders. Incumbent is responsible for researching and copying/compiling records for court. Performs office tasks which requires an understanding of the substantive operations of the office or department and including responsible contacts with the public and others for the purpose of facilitating the public's use of services. The work requires training and prior experience in office clerical work. The work is performed under general supervision of administrative staff or higher graded office staff.
Essential Job Functions
Enters warrants and validates; enters and maintains protective orders and ex partes orders.
Performs quality assurance functions on warrant and protective order entries.
Ensures accurate preparation and maintenance of operating records of the unit by compiling information and monitoring on an ongoing basis actions pertaining to such records to ensure they are kept accurate and up to date.
Receives and examines data regarding substantive operations of the unit for accuracy and initiates follow up steps to clear up discrepancies, notify parties of changes in procedures or requirements, instruct others in procedures and in other ways ensure that the data are accurate and acceptable for use; maintains databases and data files containing such data, managing such information to provide information to unit management and to generate reports.
Researches and copies/compiles records for court or as subpoenaed or requested through proper procedures.
Provides statistics relative to workload.
Assists the public, clientele, and others in accessing and making use of department services by advising them regarding their needs and services provided.
Receives, screens, and refers telephone calls; queries callers and transfers or refers calls to appropriate staff or other offices; answers technical or substantive questions regarding office/department operations.
Attends training to maintain certification.
Apprises Public Safety Dispatchers and Call Takers of the warrant and protective orders that are not compliant with METERS/NCIC policies.
Processes information by keying data into computer databases and other computerized record systems; codes and verifies data; updates, edits and corrects data files; produces computer printouts.
Maintains manual and/or automated files and records; ensures confidentiality of files and records and uses discretion in controlling access to and release of information.
Communicates throughout the County and with external entities to arrange schedules, meetings and relay or obtain information; ensures through appropriate follow up, explanation
and instructions that matters are properly acted upon.
Other Duties
Performs related work as required.
Knowledge, Skills, and Abilities (These are pre-employment KSA that apply only to Essential Job Functions.)
Knowledge of-
- Modern office procedures and practices including operation of office appliances such as calculators and computers.
Ability to-
- Perform office assignments involving substantive operations of the unit requiring an understanding of unit operations and policies.
- Assist the public, clientele, and others to utilize services by explaining, instructing, and advising them regarding their needs and requests and the services provided.
- Perform general office clerical work quickly and efficiently.
- Deal effectively with the public.
Required Qualifications (Note: Any acceptable combination of education, training and relevant experience that provides the above knowledge, abilities and skills may be substituted on a full-time year for year basis.)
Training and/or Education:
High school diploma or GED equivalent, including or supplemented by courses in office practices.
Experience:
Two years of warrant entry experience.
Licenses or Certificates:
This position may require such certifications as mandated by the county, such as IAED Emergency Telecommunicator, IAED Emergency Police/Fire/Medical Dispatch, and applicable FEMA certifications.
Special Requirements:
A preemployment and annual tuberculosis screening will be required if employed in a correctional or substance abuse facility.
Subject to background investigation.
Physical Demands:
Workers operate keyboard devices for sustained periods.
Unusual Demands:
Work is subject to frequent interruptions.
May occasionally be required to work weekends, holidays, and rotating shifts to provide 24/7 coverage answering and/or dispatching emergency calls. Subject to call in or to remain on the job with short notice for emergencies.
FLSA Status:
Non-exempt
Compensation Steps:
Pay rate: $25.00 - $28.70 per hour, $45,500 - $52,234 annually
Grade 718, 35 hours per week
Department of Public Safety, Calvert Emergency Communications
This position is telework eligible
Position closing date: March 8, 2024
Please Note: A complete application is required to be considered for a position within Calvert County Government. All prior work experience, education, and other certifications should be entered into the application and supplemental questions should be answered completely. Attachments are not provided to hiring managers unless you are selected for an interview.
Accommodations will be made for individuals with disabilities upon reasonable notice. County application required.
