Receptionist/Medical Billing Assistant

DIVERSITY, EQUITY & INCLUSION STATEMENT

CYHS is deeply committed to empowering youth and families to lead fulfilling lives by embracing the ever-changing needs of the community. Creating a diverse workforce is essential in meeting the needs of those we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strongly believe creating a diverse workforce will generate new ideas and varied perspectives enabling us to have a greater impact on our community.

POSITION SUMMARY

Perform administrative and office support activities for all of the agency, as well as, foster efficient operation of the overall agency.

CORE ACCOUNTABILITIES

Receptionist Duties

• Serve as the first point of contact for all visitors and clients. Welcome and assist these individuals when they arrive in a warm and friendly matter. Provide updates on expected wait times.
• Announce the arrival of a client, applicant, or visitor to the appropriate personnel.
• Answer and direct phone calls in a polite and friendly manner.
• Take and distribute detailed messages to appropriate personnel.
• Responsible for all mail and deliveries. Open, sort, and distribute incoming correspondence to proper individuals.
• Will drop mail off at the post office at the end of the day and the school board office when needed.
• Ensure the reception area is tidy and presentable, with all necessary stationery and material available for clients and employees. Will conduct light cleaning of area if needed throughout the day.

Billing

• Conduct Medicheck lookup to confirm type of insurance for client.
• Submit accurate and complete electronic claims to multiple insurance companies in an efficient and timely matter.
• Investigate, identify, research, and appeal denied claims. Correct errors and submit appeals promptly as necessary.
• Record submittals on tracking sheet.

Assist Agency Programs

• Manage the Milk Bank process.
  • Speak to potential donors and explain the process to become a donor.
  • Speak to approved donors and arrange drop off times.
  • Monitor freezer temperatures daily.
  • Box milk up and make drop off to UPS location.
  • Communicate with the milk bank about program needs and supplies.
• Make condoms kits for the MadCAP program and inform the MadCAP Supervisor when supplies are running low. These kits are made for community outreach events and premade kits are kept in the receptionist area for clients/visitors when they request them.
• Assist any other agency programs with projects when needed.

Additional Duties and Responsibilities

• Review and recommend improvements to processes associated with areas of responsibility.
• Participate in staff meetings, conferences, training sessions and workshops as assigned.
• Demonstrate familiarity with policies, performance standards and the agency's Mission, Vision and Core Values.
• Be a contributory team member in a positive/productive manner.
• Perform other duties as assigned.

QUALIFICATIONS

• Minimum of one year receptionist experience preferred.
• Minimum of one year experience in billing Manage Care Organizations (MCOs) preferred.
• Excellent telephone etiquette and customer service skills required.
• Ability to work independently with minimal supervision.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office: Outlook, Word, and Excel.
• Ability to work effectively in collaboration with diverse groups of people.
• Passion, idealism, integrity, positive attitude, mission-driven, and self-directed.

CYHS CORE VALUES

Commitment - Meeting the needs of those we serve through professional services: Demonstrates a clear commitment to the agency's mission by exhibiting a shared concern for team members and clientele above personal interest. Has a healthy, manageable and sustainable commitment to doing a job well and going above and beyond when it is truly required. Supports fundraising. Embraces new approaches and discovers ideas to create a better client experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Pursues self-development that enhances job performance.

Compassion - Unconditional empathy for all.

Listens attentively to others and demonstrates an openness toward understanding concerns, feelings and needs. Makes wise assessments and adjusts behavior and style to effectively address situation. Works effectively with people of different backgrounds, abilities, opinions, and perceptions.

Service - Community support through professionalism, accessibility, and advocacy.

Demonstrates a desire to serve others and fulfill community needs. Exhibits competence, good judgement, reliability, and polite behavior in order to meet the expectations of clients and the agency. Strives to provide service by means of advocacy.

Integrity - Upholding honesty, ethical principles and moral values.

Takes responsibility for one's own actions. Acknowledges weaknesses and easily admits mistakes. Accurately assess personal feelings, strengths and limitations and how they impact relationships. Makes sound judgements and transfers learning from one situation to another.

Teamwork - Collaboration among programs to reflect a diversity of ideas and service delivery.

Builds effective, supportive working relationships with team members. Reaches out to others in different programs for ideas, points out the contribution of others, shares credit, emphasizes team over self, and defines success collectively rather than individually. Seeks first to understand the other person's point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Willing to assist other agency employees when they need help and willing to share ideas with others. Able to adjust behavior and style to adapt to needs of others on the team.