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Current Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening.
We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience.
Salary Grade:
3N Salary Pay Range for This Position:
$21.00 - $29.94 POSITION SUMMARY:
Provides professional coverage of the receptionist area including answering and routing of incoming telephone calls and serving as first point of contact to members, clients, and other visitors to the Credit Union’s corporate offices.
ESSENTIAL POSITION FUNCTIONS:
Answers all incoming phone calls to the switchboard, determines purpose of callers, and forwards calls to the appropriate personnel or department.
Takes and delivers messages or transfers calls to voice mail as appropriate when executives and managers are unavailable.
Answers questions about the organization, represents Wescom with a professional demeanor, and provides callers with pertinent information as needed.
Welcomes on-site visitors to the executive office area, determines nature of business, and announces to appropriate personnel.
Monitors visitor access and responds calmly and professionally to crisis situation, contacting the appropriate executives, managers, and authorities as needed.
Maintains reception area and assists in the upkeep and overall appearance of reception area in the lobby. Exhibits and encourages professional standards of conduct with focus on continuous improvement.
Performs data entry of member and employee survey information, and maintains various rosters, such as employee phone roster.
Takes and delivers messages or transfers calls to voice mail as appropriate when executives and managers are unavailable.
Answers questions about the organization, represents Wescom with a professional demeanor, and provides callers with pertinent information as needed.
Welcomes on-site visitors to the executive office area, determines nature of business, and announces to appropriate personnel.
Monitors visitor access and responds calmly and professionally to crisis situation, contacting the appropriate executives, managers, and authorities as needed.
Maintains reception area and assists in the upkeep and overall appearance of reception area in the lobby. Exhibits and encourages professional standards of conduct with focus on continuous improvement.
Performs data entry of member and employee survey information, and maintains various rosters, such as employee phone roster.
EDUCATION AND EXPERIENCE:
A minimum of two years receptionist experience preferred.
OTHER SKILLS AND ABILITIES:
Strong communication skills. Excellent verbal and interpersonal skills.
Poise, good judgment, friendliness and sensitivity to callers and visitors. Ability to effectively transmit information and make appropriate referrals.
Must have a pleasant telephone manner, demonstrates proficiency in phone etiquette and take care of member complaints with a courteous, calm and positive attitude.
Must be able to communicate clearly and effectively with executives from other corporations. Must possess ability to communicate in a professional manner with senior management, Board members and other volunteers. Must be able to maintain strictest confidentiality of sensitive information.
Must be highly dependable and exhibit strong customer/member service and team orientation.
General knowledge of financial institutions and basic credit union operations preferred.
COMPUTER SKILLS:
Some level of proficiency in various software applications is preferred with experience in word processing and the use of spreadsheets and databases.
Proficient in Microsoft Applications (Word, Excel, PowerPoint and Outlook).
Proficient in Microsoft Applications (Word, Excel, PowerPoint and Outlook).
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to draw and interpret bar graphs.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing functions of this job.
The noise level in the work environment is moderately quiet. It is a non-smoking environment.
The noise level in the work environment is moderately quiet. It is a non-smoking environment.
The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by management.
If you are applying for a Hybrid/Remote position, please note applicants are required to reside within our Wescom service areas which are defined as the following counties: Los Angeles, Orange, San Bernardino, Riverside, Ventura, Santa Barbara, San Diego, Imperial ,Fresno, Kern, Kings, Madera, Merced, Mariposa, Monterey, San Benito, San Joaquin, San Luis Obispo, Santa Cruz, Stanislaus and Tulare counties.
