Receptionist Office Manager

Responsibilities:

1. Warmly greet and assist patients, ensuring a positive and welcoming atmosphere in the clinic.
2. Manage appointment scheduling, confirmations, and handle any necessary rescheduling.
3. Answer phone calls, respond to inquiries, and provide information about the physical therapy services offered.
4. Maintain accurate and confidential patient records, ensuring completeness of personal and insurance details.
5. Coordinate insurance verification and billing processes in collaboration with relevant stakeholders.
6. Oversee the front desk operations, including handling incoming and outgoing mail, emails, and maintaining an organized reception area.
7. Collaborate with the therapy team to optimize patient flow and address any scheduling conflicts.
8. Process patient payments, issue receipts, and maintain meticulous financial transaction records.
9. Monitor and replenish office supplies, ensuring the clinic operates smoothly on a day-to-day basis.
10. Assist with basic administrative tasks, such as filing, data entry, and record-keeping.
11. Address patient concerns or complaints promptly and professionally, ensuring a high level of customer satisfaction.
12. Stay informed about industry regulations and uphold the clinic's compliance with relevant policies.
13. Liaise with external vendors for services such as cleaning and maintenance.
14. Provide administrative support to therapists and staff, fostering a collaborative work environment.
15. Act as a key representative of the clinic's values and maintain a positive and professional image.

1. Requirements:
2. Proven experience as a receptionist or Office Manager, preferably in a healthcare or physical therapy setting.
3. Strong organizational and multitasking skills.
4. Excellent communication and interpersonal abilities.
5. Proficient in using office software and managing basic administrative tasks.
6. Knowledge of medical billing procedures and experience with insurance verification.
7. Ability to handle confidential information with discretion.
8. Friendly and approachable demeanor with a strong customer service mindset.
9. High school diploma; additional certification in office management is a plus.

Benefits:

• Medical benefits package, including health insurance, dental, and vision coverage - To Be Determined.