AddressQualifications
JOB SCOPE:
Responsible for day-to-day operations of the Front Office including, Bell Staff, Door Staff, Mail Desk, PBX and Package Room. In addition, assists in the execution of administrative functions, including training, staff development, scheduling, and payroll administration.
Management tasks
- Ensure hotels standards and expectations are accomplished on a daily basis
- Greet and escorts VIP’s and ensures that the staff is aware of the VIP guest requirements
- Supervise Front Office, Bell Staff, Door Staff, Mail Desk, PBX and Package Room staff
- Oversee lobby, upholding guest service standards from the point of entry to guest room.
- Motivate team to carefully problem solve, empathize with customer needs, and develop new skills.
Communication
- Coordinate Front Office activities with Guest Relations and other departments
- Effectively communicate information between shifts including special requests
- Interact with Housekeeping, Engineering, and Sales, regarding day-to-day room inventory needs
- Control daily rooms availability, special events, and general information
- Develop and implements “plan of action” for day-to-day operations
- Supervise check-in and check-out
- Monitor and implement operating procedures
- Responsible for maintaining department standards
- Ensure that staff members follow set procedures and standards.
Administrative tasks
- Assist in preparing, staffing schedules and payroll.
- Identify training opportunities and develops appropriate materials.
- Assist with Guest Relations activities.
Problem solving.
- In case of an emergency insures maximum safety of guests, patrons, and employees
- Handle and resolve inquiries, special services and requests, guest related problems, etc.
- Quickly and efficiently handle guest complaints.
Lobby supervision
- Greet guests upon arrival
- Controlling lobby traffic and coordinate smooth guest arrival and departure experience
- Organize departures and arrival of groups, in conjunctions with Sales
QUALIFICATIONS:
ESSENTIAL:
- 1 year management experience in: Front Office, Housekeeping, Reservations or a satisfactory combination of education and experience that provides for the skills necessary for this position.
DESIRABLE:
- Degree in Hotel Management
KNOWLEDGE, SKILLS, & ABILITIES:
ESSENTIAL:
Service Orientation:
- Troubleshoot in a diplomatic manner.
- Prioritize guest issues.
- Maintain enthusiastic and warm attitude in all circumstances.
Problem Solving
- Use good judgment and tact and maintain confidentiality.
- Work well under pressure while meeting deadlines
- Interact with people at all levels.
- Communicate effectively both verbally and in writing.
Leadership
- Front Office operations
- Front Office operating procedures and policies
Physical Skills
- Stand and walk for long period of time.
Group Process & Team Building
- Ability to train and monitor performance of staff.
DESIRABLE:
- Experience with Opera PMS
- Experience in a Union environment
- Experience in a luxury hotel environment
Salary Range: $74,000 - $80,000
PDN-9be3827e-717b-4bec-86c1-81b664d91a61
