Receptionist - Floater (Ft)

• Answers all telephone inquiries and efficiently manages a multi-line switchboard and directs all calls to appropriate personnel.
• Greets and directs clients, parents and guests and responds to their inquiries in a courteous and professional manner.
• Provides intake or other types of materials (as provided by program staff) to program participants and relays completed intake information to the appropriate department/program. 
• Processes incoming, outgoing, and inter-office mail and maintains log of postage meter on a monthly basis. 
• Operates office equipment/machines including a desktop computer, copier, fax machine and postage meter to send/receive and process materials for the programming staff. Performs basic maintenance of equipment (e.g. restocking with paper and dealing with paper jams). Promptly reports to the ITS Department any breakdown of equipment.
• Updates the agency’s lobby public information area with information provided by the program and management staff.
• Maintains and keeps track of the use of all meeting spaces/conferences rooms in conjunction with the Sr. Director of Programs at the House, as well as maintenance/operations staff, and helps make adjustments as necessary.
• Ensures the neat and professional appearance of the agency’s reception areas at all times.
• Serves as backup for other Reception staff, including working some evenings.
• Other duties as assigned.

• Greeting our parents, guest and clients in a friendly and courteous manner.
• Answering all phone calls and directing them to appropriate personal.
• Keeping track of all meeting spaces and conferences.
• Serves as our backup and cover Reception staff, including working some evenings.

• High School Degree preferred. 
• 1-2 year experience preferred. 
• Must have excellent communication and people skills with a genuine desire to serve others. 
• A conscious and professional demeanor that reflects Erie’s mission and core values is essential. 
• Must be a self-starter and motivated to provide the highest quality of service to Erie’s clients, guests and the broader community. 
• Customer service oriented with a “can-do” pleasant and upbeat personality is definitely a must!
• Requires a high school diploma or equivalent. 
• Must be reliable and punctual.
• Bilingual (fluent in Spanish/English) is required. 
• Experience with Microsoft Office applications (Word, Excel, Access, Publisher, and Outlook). Must be able to use email and write basic reports.
• Requires problem solving/analytical skills with demonstrated telephone and organizational skills.
• Work schedule flexibility is a plus for this position. 
• Background Check: thorough background check will be required.

• Compensation of $16.16 an hour.
• Work / life integration. 
  • Generous paid time off.     

• 12 accrued sick days per year. 
• 3 personal days. 
• Paid birthday off. 
• 8 paid holidays, including Juneteenth. 
• In addition to above paid holidays, paid week off between Christmas Eve and New Year’s Day. 
• Vacation 
  • Year 1 = 8 days. 
  • Year 2 = 13 days. 
  • Year 3 + = 20 days. 
• Access to alternative and flexible work schedules and personal leave, where possible. 
• Two-weeks fully paid Parental Leave, for eligible employees.  
• Time off for school conferences and activities as well as bereavement leave. 
• Professional Development. 
  • Employer-sponsored learning and development programs. 
  • Paid day off annually for personal professional development.  
  • Tuition Assistance & Debt Relief Program, as budget allows. 
  • DEI Council-sponsored education and engagement series.  
• Wellness support. 
  • Employer-paid life insurance. 
  • 403b with employer match. 
  • Employee Assistance Program. 
  • Yoga, Zumba and Book Club, when onsite. 

Since 1870, Erie Neighborhood House has provided the most comprehensive support immigrant and low-income families in Chicago need to thrive and has constantly evolved to meet their needs. Today, Erie House is a modern social services nonprofit with programming and resources for children & youth, mental health & community wellness, adult education & training, legal services, and more.