Job Summary

This is beginning-level public contact and office support work of average difficulty. Employees in this classification perform a wide variety of clerical and administrative duties including answering, referring, and handling incoming telephone calls, taking messages, and greeting walk-in visitors; maintaining manual and computer files; typing reports, records, and correspondence.

Essential Functions

These are intended only as illustrations of the various types of work performed. The omissionof specific duties does not exclude them from the position.

Greets visitors to the facility, answers telephone, answers questions, and directs visitors and callers to the appropriate individuals or departments. Receives and responds courteously to Inquiries over the phone and in person.

May assist assigned managers or leaders with legal document preparation. Collects, opens, sorts, and distributes mail.

Organizes and maintains office files and records. May be responsible for reconciling financial records.

Additional Duties:

Employees in this classification may be expected to perform any related duties as required by proper authority.

Knowledge, Skills, and Abilities

Knowledge of customer service practices and techniques. Some knowledge of standard office procedures and practices.

Ability to quickly adapt to and learn applicable departmental policies, procedures, and work rules.

Ability to work with a minimum of supervision.

Ability to establish and maintain effective working relationships with fellow employees and the general public.

Ability to communicate, read, write, and understand English at a level necessary for efficient job performance.

Ability to prepare accurate records and record accurate messages.

Working Conditions

Work is typically performed in an office.

Minimum Qualifications

• High school diploma or equivalent.
• Six (6) months of experience in a general office environment.
• OR have a combination of education, training, and work experience that is equivalent to #1 and #2 above that provides the requisite knowledge, skills, and abilities for this job.