Address
Form of work
Salary
At GFL our goal is to invest in our people and provide opportunities to grow for life!
Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
- 15 days of paid time off upon hire.
- 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.
- 401(k) with an employer match.
- Paid holidays.
- Employee Assistance Program with free counseling services.
Overview:
GFL Environmental is one of North America’s leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job — it’s an opportunity to grow in your career, make new friends, and make a difference each day.
Key Responsibilities:
Operate facility's primary telephone console/switchboard.- Receive incoming calls, secure identity of callers and connect to proper parties.
- Take and relay messages.
- Place outgoing calls to other branches to assist in resolving customer complaints that have come to the Home Office.
- Operate the IVR line.
- Process online forms for IVR customer issues or complaints.
- Work diligently to assist customers with issues presented to the Home Office in order to minimize transferring to Management or to branches.
- Receive visitors by having them sign a log sheet; announce and direct to proper party.
- Perform a variety of clerical duties as time permits, such as typing and record posting and maintenance.
- Ensure job applicants complete appropriate paperwork for interview including job application and voluntary affirmative action form.
- Record all Home Office job applicants on affirmative action data sheet.
- Set up vendors and maintain vendor database.
- Assist customers with enrolling and resetting passwords for eBilling accounts.
- Provide instructions to customers on how to make online payments.
- Email billing invoices to customers upon request.
- Answer questions about billing, trash pick ups, yard waste removal, and white goods removal and post customer notes in Tower.
- Schedule and reserve conference rooms and Meet Me phone numbers for upper Management and other employees.
- Act as liaison for employees and building maintenance.
- Assist Accounts Payable as needed.
- Assist Executive Admin. as needed.
- Conform in all respects with applicable federal, state and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
- Perform other duties and responsibilities as required or requested by management.
Knowledge, Skills, Abilities and Competencies:
High school diploma or general education degree (GED).- Two (2) to three (3) years customer service and/or switchboard experience.
- Ability to speak and communicate effectively with customers and employees
- Tech Savvy, with a solid understanding of Outlook, Microsoft Teams and Microsoft Office.
- Exhibit impeccable phone skills with accuracy and good judgment.
- Excellent verbal and written communication skills with ability to engage in friendly and professional correspondence with all levels of leadership within the organization.
- Ability to effectively multitask.
- Operate telephone switchboard and personal computer.
- Bilingual in English and Spanish required.
Physical/Mental Demands:
Ability to sit, use hands and fingers, reach, talk and hear.- Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Working Conditions:
Work in indoor office environment 100% of the time.- Noise level is low to moderate.
#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
