Essential Job Functions:
- Answer the multi-line phone system, appropriately directing calls as requested.
- Ensure visitor and/or staff sign in records are maintained.
- Ensure entry-way is not congested with personnel or persons served.
- Receives office visitors in a welcoming manner.
- May assist with billing functions
- May assist with maintenance of the files of persons served
- Conduct filing as requested.
- May perform other duties as assigned by the Manager and/or Leadership
- Awareness of all System policies and procedures.
- Receiving, sorting, and distribution of the mail and parcels.
- Send outgoing faxes and distribute incoming faxes in a timely manner (if applicable).
- Maintain building check-out vehicle.
- Manage office supply stock for receptionist area and executive conference rooms.
- Maintain meeting room preparation including scheduling, stocking of refreshments, and technology readiness. Assist with meeting host with preparation, (i.e. copies, refreshments) and other requests as needed.
- Responsible for vendor ordering and maintenance as relates to shared resources and technology within the facility. (i.e. water, printer, toner, and copy paper).
- Aid Leadership including; viewing schedule availability to assist meeting facilitator with options for their meeting.
- Maintain order in lobby, reception and conference rooms.
- Maintains organized files and workspace area.
- Work collaboratively with other Administrative Team members: Executive Assistants, Senior Administrative Assistants, and Receptionists (if applicable).
- Coordinate coverage of duties (i.e. taking PTO).
- Coding and reconciliation of receipts for department-issued credit card.
- Adaptability to job demands when necessary.
- May perform additional functions upon request and/or have specific/unique duties assigned/identified by Leadership.
Knowledge, Skills, and Abilities:
- Must possess a reliable method of communication
- Demonstrates clear and legible writing skills
- Attention to detail is a must
- Capable of understanding and following simple instructions, short correspondences, and memos
- Able to compose simple correspondence
- Proficient in presenting information in one-on-one and small group settings
- Familiarity with database, spreadsheet, and word processing software
- Skilled in dealing with various personalities
- Takes accountability and thrives working independently
- Excellent time management and organizational abilities, with the capability to prioritize tasks effectively
- Comfortable operating different office equipment
- Understanding of the importance of confidentiality, professional ethics, and a code of conduct
- Maintains a positive attitude in the workplace
- Ability to multitask and establish effective organizational systems when necessary
Handles information confidentially and securely
Adaptable and performs efficiently in challenging work situations
Shows initiative by taking appropriate action autonomously
Experience and Education Qualifications:
- High School Diploma or equivalent required.
- 1-2 years Receptionist and/or office setting experience preferred
- Proficient in a wide range of software including Advanced Microsoft Office applications (Outlook, Word, Excel, PowerPoint, OneNote, SharePoint), Adobe Acrobat, various Video/Web Conferencing platforms (Zoom, Teams, GoToMeeting), and Internet browsers such as Microsoft Edge and Google
Supervisory Requirements:
- None
Employment Requirements:
- Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.
- Completion of New Hire Orientation at the beginning of employment.
- All training requirements including Relias at the beginning of employment and annually thereafter.
- Current driver's license, acceptable driving record and current auto insurance.
Physical Requirements:
ADA Consideration - Sedentary work:
- Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.
- Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
- Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.
Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.