Receptionist

CooperVision, a division of CooperCompanies (NASDAQ:COO), is one of the world’s leading manufacturers of soft contact lenses. The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available. Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers. For more information, visit www.coopervision.com.

Job Summary:

Performs reception, general office and administrative duties for the West Henrietta site as required.

Essential Functions & Accountabilities:

• Serve visitors by greeting, welcoming, and directing them appropriately. Notify company personnel of visitor arrival. Host and direct visitors as needed.
• Manage the lobby, reception, and mail areas. Keep areas organized and free of clutter; coordinate with janitorial services to ensure cleanliness is maintained.
• In partnership with onsite security, monitor visitor access and badges, maintaining security awareness always; ensure completion of paperwork, sign-in and security procedures.
• Answer telephone, screen and direct calls.
• Distribute mail, including interoffice and US mail, and occasionally alert employees to deliveries (ex: supplies, flowers, etc.) as needed. Update mailboxes as needed to ensure inclusion of required staff
• Assist employees with coordinating rooms, catering, supplies and other resource requirements (ex: AV equipment) for meetings
• Act as centralized point for all catering requests. Leverage volume for cost benefits when possible. Enable others to order when needed to ensure coverage of shifts and areas as needed. Coordinate delivery and payment of catering deliveries, especially for large group events.
• Keep accurate receipts for expenses, and records for fundraising or other employee events. Submit expense reports as needed in a timely, accurate fashion. Occasionally create and maintain reports on expenses for projects, catering, or other categories as needed
• Maintain the orderliness of the reception area, lobby, and conference rooms
• Maintain strict confidentiality of all written and verbal communication as appropriate
• Support the department with administrative and office support as needed
• Responsible for organizing and/or supporting various employee functions
• Maintain West Henrietta facility phone lists. Record emergency hotline updates as needed at senior management discretion
• Record and distribute meetings minutes in an accurate, timely and discrete fashion for required meetings.
• Ensure availability of basic office supplies, maintaining clean, organized supply area for employees. Restock as needed. Order special requests direct from vendor when not on hand
• As business needs dictate, work extended hours to complete daily department goals or tasks to include mandatory overtime
Performs other duties as assigned.

CooperVision’s management team is committed to the development of and implementation of the quality management system and maintaining its effectiveness by communicating to the organization the importance of meeting customer as well as statutory and regulatory requirements.

Qualifications

Knowledge, Skills and Abilities:

• Demonstrated ability to consistently project a friendly, upbeat, personable and professional attitude.
• Willing, able and eager to work in a highly diverse environment, with a commitment to fairness and inclusivity.
• Solid knowledge using personal computer, telephone, copier and printer, as well as accessing/using Internet.
• Strong organizational, multitasking, coordination and prioritization skills required, as well as ability to be flexible and change plans as business needs dictate.
• Excellent oral, written, and interpersonal communication skills. Must be able to read, write and speak the English language.
• Intermediate computer skills at a minimum is a must. Requires proficiency in Microsoft Office Suite, specifically Word, Excel, PowerPoint. Ability to learn and become proficient with new software as needed.
• Ability to work with minimal supervision and display strong problem-solving skills
• Professional, warm demeanor when working with customers and co-workers.
• Must be comfortable with addressing conflict; able to escalate issues appropriately, communicate thoroughly, and diffuse stressful interactions while requesting assistance.
Adheres to Standard Operating Procedures and Regulatory requirements.

Work Environment:

• Normal office environment
Sedentary to light physical effort necessary to perform the job

Experience:

• Minimum 2 years’ experience performing similar duties in an office, administrative, or related role.
• Experience with frequent positive customer interactions required.
Event planning experience strongly preferred.

Education:

Affirmative Action/Equal Opportunity Employer. Minority/Female/Disability/Veteran

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $21.00 and $25.65 per hour and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.

#LI-SM1

CooperVision is a global leader in the contact lens industry, dedicated to helping improve the way people see every day. Achieving that goal takes the collaboration of team members with wide-ranging skills; from scientists and researchers, to manufacturing and operations experts, to sales and marketing professionals.
At CooperVision, our effort to improve lives begins with our employees. We are committed to developing people as a key global differentiator and our most important asset. We empower employees to succeed, rewarding great thinking and hard work with competitive pay, comprehensive benefits, and with a special focus on wellness. Our commitment to our core values and a diverse, inclusive, employee-centric culture fuel a deeply engaged, high performing organization.
CooperVision employees pride themselves on being proactive, innovative, flexible and friendly. That’s a strong reflection of our corporate culture—and part of the reason CooperVision may be a great workplace for you.

CooperVision is a global leader in the contact lens industry, dedicated to helping improve the way people see every day. Achieving that goal takes the collaboration of team members with wide-ranging skills; from scientists and researchers, to manufacturing and operations experts, to sales and marketing professionals.
At CooperVision, our effort to improve lives begins with our employees. We are committed to developing people as a key global differentiator and our most important asset. We empower employees to succeed, rewarding great thinking and hard work with competitive pay, comprehensive benefits, and with a special focus on wellness. Our commitment to our core values and a diverse, inclusive, employee-centric culture fuel a deeply engaged, high performing organization.
CooperVision employees pride themselves on being proactive, innovative, flexible and friendly. That’s a strong reflection of our corporate culture—and part of the reason CooperVision may be a great workplace for you.