Receptionist

POSITION OVERVIEW

The Receptionist serves as the initial contact for all callers and visitors to the organization and provides information about the Single-Family Mutual Self-Help program.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

General Reception

· Answers, screens, and directs calls on multi-line phone system in a courteous and professional manner; takes messages and /or forwards telephone calls to appropriate employee, or voicemail.

· Clears messages from voicemail each morning and delivers to appropriate employees.

· Meets and greets all visitors; determines their needs and directs them to the appropriate employee/locations.

· Effectively communicates customer issues and concerns to all applicable internal staff members.

· Opens and routes incoming mail.

· Prepares and forwards outgoing mail and packages.

· Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required.

· Orders and maintains supplies (office and janitorial), arranges for equipment maintenance, and keeps reception area organized.

· Collect employee automobile insurance and update and maintain spreadsheet and binder.

· Records all payments on daily check log and submits to accounting.

· Reconciles cash receipts with accounting monthly.

· Performs other duties as assigned.

Mutual Self-Help Program

· Answers customer inquiries and provides appropriate technical and/or program-related information.

· Collects Self-Help Applications and credit application fee.

· Runs credit reports for submission to Housing Counselor for review.

· Prepare and mail self-Help application status letter.

· Prepares reports and correspondence as needed.

· Maintains Self-Help interest list/data base.

· Documents all contacts, actions, and responses in customer database.

· Organizes and maintains file system, files correspondence and other records.

· Performs other duties as assigned.

QUALIFICATIONS

Prioritizing and planning work activities to use time efficiently is a must. Must be professional and approach others in a tactful manner; reacts well under pressure and treats others with respect and consideration regardless of their status or position. Be able to manage difficult or emotional customer situations and respond promptly to customer needs. Must solicit customer feedback to improve service, and respond to requests for service and assistance, and meet commitments. This individual will speak clearly and persuasively in positive or negative situations and listen and get clarification; responds well to questions, and demonstrates group presentation skills, and participates in meetings.

Education and/or Experience

· Associates Degree (A.A), two to four years related experience, or equivalent combination of education and experience.

Required Technical Skills

· Working knowledge of computers, and most commonly used business software to include, Microsoft Word, Excel, Outlook, and PowerPoint.

Required Licenses/Certifications

· Valid California Driver's license

Other Skills and Abilities

· Excellent written and verbal communication skills required.

· Maintains working knowledge of products and/or services.

· Proficient in Microsoft Outlook, Word, Excel and other office software applications.

· Strong interpersonal skills. Responding to visitors, clients, and employees in a courteous and professional manner.

· Ability to maintain a high level of professionalism in dealing with confidential and sensitive issues.

· Ability to understand and follow written and verbal instructions

· Ability to deal effectively with a diversity of individuals at all organizational levels.

· Commitment to excellence and high standards.

· Strong organizational skills; able to manage priorities and workflow.

· Types a minimum of 45 wpm.

· Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

· Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

· Bilingual Spanish and English skills a must.

· Professional appearance and demeanor.

· Ability to perform diversified clerical functions and basis accounting procedures.

PHYSICAL DEMANDS

Please contact CVHC for physical demands of the job.

CONFIDENTIAL INFORMATION

This position has access to confidential information – (Employee’s payroll information, social security number/pay rate/bank account number).

COMPANY FUNDS

This position has access to company funds: (check/credit card receipts / debit card information).

SAFETY

Comply with established safe work practices and attend all safety-related training provided or made available by the Company.

Equal Opportunity Employer

Job Type: Full-time

Pay: From $18.18 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 3 years (Preferred)

Language:

• Spanish (Required)

Work Location: In person