Address
SalaryJob Summary
Our AR Follow Up Coordinator is responsible for efficiently and timely processing services for follow up, complying with contractual filing and appealing of processes at all times, identifying procedural roadblocks, following the protocol while speaking to customers, providing thorough and accurate information to all callers, following all team policies, related procedures, and all compliance plan standards.
Essential Duties and Responsibilities
- Work with AR reports to identify problems on accounts, research accounts/trends and take appropriate actions to promote reimbursement, bill primary and secondary carriers for services provided, and collect on past due accounts.
- Research accounts: request additional information such as referrals, scripts, medical reports, and/ or call hospitals.
- Efficient and timely processes of services for follow up.
- Work EOBs to post rejection codes, follow up on rejected claims, and appeal denials; develop and track written correspondence.
- Complete adjustments, check refund request forms, and special transaction forms.
- Work with edit reports to identify problems with transmission claims.
- Answer patient inquiries, maintain patient's account information, and resolve problems as needed.
- Ability to excel with change and respond appropriately even in challenging situations.
- Other duties as assigned.
PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.
Requirements:Minimum Qualifications, Education and Experience
- Knowledge of medical terminology and a working knowledge of different types of insurance plans.
- Customer service oriented and possess a courteous and professional telephone manner.
- Ability to type and have a general computer aptitude. Must be able to maintain professional judgment.
- Ability to verbally communicate thoughts clearly, to read, to write, to file accurately, and to remember information.
- Dependable, energetic and ability to multitask.
- General computer aptitude.
- High School Diploma required.
- One to two years' prior accounts receivable experience in a Medical Billing environment preferred with at least general knowledge of the healthcare industry insurance/EOB/payment process.
Quality Standards
- Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
- Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
- Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
- Follows OSHA regulations, RadNet and site protocols, policies and procedures.
- Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
- Practices universal safety precautions.
- Promotes good public relations on the phone and in person.
- Adapts and is willing to learn new tasks, methods, and systems.
- Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
- Consistently adheres to the time management policies and procedures.
- Completes job responsibilities in a quality and timely manner.
Physical Demands
This position often requires sitting, standing, walking, bending, twisting reaching with hands and arms, using hands and fingers, handling, constant talking, and hearing. Visual acuity to read computer screens and written materials. Also, must be able to lift over 10 pounds, occasionally
Pay Range: $18.00 - $20.00/ hour
Working Environment
Representatives work in a medical office setting with low to moderate noise level.
We offer career advancement opportunities & benefits including: medical / dental / vision coverage, paid time off, paid holidays, a pre-tax 401k plan, a pre-tax flexible spending plan, education reimbursement, free life insurance, inter-company transfer opportunities, hands-on training, and a host of other perks! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.
RadNet is an equal employment opportunity employer and treats all applicants and employees in a fair and non-discriminatory manner without regard to race, color, religion, sex (including pregnancy), gender, gender-identity, national origin, ancestry, genetic information, citizenship, age, mental or physical disability, veteran/military status, qualified disabled veteran, marital/ domestic partnership status, religious creed, medical condition, sexual orientation, political activity, or any other characteristic protected by federal, state or local laws.
