Address
Form of work
SalaryResponsibilities:
- Enter and manage customer quotes and orders from start to finish (including repairs and return authorizations). Maintain accurate and organized customer records.
- Communicate with customers to ensure accurate order details and resolve any issues or concerns. Provide excellent customer service, addressing inquiries and providing product information.
- Work with internal departments to handle issues and ensure timely order fulfillment.
- Parts Inventory management/stock replenishment orders (vendor purchasing), working with suppliers for order fulfillment and in charge of internal quarter counts.
Qualifications:
- Excellent communication skills; in person, phone and writing.
- Customer service-driven with the ability to handle inquiries and complaints professionally.
- Self-motivated, organized, works well in a team, detail-oriented with the ability to analyze information accurately and prioritize tasks to meet strict deadlines.
- Phone etiquette and professional communication standards is critical.
-Must be able to follow existing SOPs.
Skills Required, Must Have:
- Customer Service, Order Entry, Purchasing, Parts Inventory Management.
- Microsoft Outlook and Excel.
- Google Suite is a plus but not required.
-Accounting (Sage) knowledge is a plus but not required.
Note: This is not a remote position. This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Please submit your resume highlighting relevant experience for consideration.
NO PHONE CALLS AT THE MOMENT PLEASE.
*WE ARE GETTING A LOT OF APPLICANTS. WE WILL RESPOND AS QUICKLY AS POSSIBLE. THANK YOU FOR YOUR PATIENCE!
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 5 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
- Office
Experience:
- Customer service: 5 years (Required)
Ability to Relocate:
- High Point, NC 27262: Relocate before starting work (Required)
Work Location: In person
