Quick Service Attendant

Summary

The Quick Service Attendant is responsible for service and presentation of all areas of Restaurant Row and Elements. The primary purpose of the position is to maintain excellent guest service, to ensure guest satisfaction and a future return. The Quick Service Attendants are expected to provide prompt, courteous, friendly and professional service to all Soboba Casino Resort guests at all times. Performing their jobs on a daily basis, they are required to be detailed in every aspect of their work while maintaining an efficient pace. The Quick Service Attendant will adhere to all rules and guidelines as set by the department. The Quick Service Attendant is responsible for maintaining product inventory levels, cooking/preparing food items and general cash handling on a daily basis. The Quick Service Attendant is to maintain an attitude of cooperation and professionalism with all employees and guests.

Duties/Responsibilities

• Provide guests with a fun, friendly, and helpful experience while following all of the Soboba Service Standards
• Always work as a team player and be capable of being cross trained at managers discretion
• Answer incoming calls to the venue
• Follow standard recipes for food menu and cocktail menu, adjusting only at guests’ requests.
• Participate in menu item planning, prep and presentation
• Assist cooks with preparing items in the kitchen such as prepping items, using fryers, etc. as needed
• Side work, cleaning and stocking line and storage areas, as well as maintaining dining room cleanliness
• Displays knowledge of proper food presentation including handling, garnishing and serving of all food items
• Store and rotate items in the proper manner using FIFO.
• Adheres to all rules, policies and regulations as stated in the Soboba Casino Employee Handbook
• Change and maintain CO2 tanks and kegs
• Knowledge of all food and drink offerings
• Serving and preparing food to multiple guests in a short period of time
• Maintain accurate bank and be able to use POS system and credit card machine, maintain proper records of transactions throughout daily shift when applicable
• Competing daily checklists and having them signed off by Supervisor, Lead or Manager
• Responsible for preparing the order and/or notifying leadership of any items out of stock that need to be ordered
• Maintain and inform management of any problems with equipment or facilities
• Maintain cleanliness and sanitation of all department outlets according to Soboba Casino standards
• Is capable of working in a safe and clean manner and reports all unsafe conditions immediately to supervisor or takes personal responsibility if supervisor is not immediately available
• Complete assigned tasks as well as completing individual opening and closing procedures
• Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record. (Scheduling is based on business needs)
• Is willing and capable of following directions from leadership at all times
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
• Other duties as may be assigned from time-to-time

Performance Requirements

• To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures
• Must be able to create a safe working environment for all team members with a high focus on knife and kitchen equipment safety
• Able to handle a high volume of guests at any time and self-motivate on slow times.
• Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times
• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity
• Demonstrate a desire to succeed and willingness to help others succeed
• Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements
• Demonstrate support and comply with all Safety program elements including: adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices
• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity
• Serve as a contributing Team Member of the Soboba Band of Luiseño Indians enhancing the Casino’s operations in all its business endeavors.

Education / Qualifications

• Must be 18 years of age, or older
• Any combination of education, experience and training that provides the required knowledge, skills and abilities
• Must be able to communicate articulately, both verbally and in writing
• Must be detail-orientated, accurate and reliable; able to multi-task
• Must be professional in appearance and demeanor, with a positive and upbeat attitude
• Must be a team player who can also prioritize and work with limited supervision
• Food preparation and kitchen safety experience, preferred
• High School Diploma or GED equivalent preferred
• Basic math skills required
• Must be able to provide evidence of eligibility to work in the United States of America

Certificates, licenses and registration

• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license

• Required to submit to and obtain negative results on all drug and/or alcohol testing.
• Must complete TIPS training and become TIPS certified after being hired
• Must be able to obtain and maintain RBS certification within the first 60 days of employment
• Must hold a valid Riverside County food handlers’ card within one week of start date

Soboba Casino Resort Benefits

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:

• 401k Plan
• Basic Life Insurance employer paid ($20,000) with the option to purchase Supplemental Life Insurance
• Medical, Dental & Vision paid for the employee
• Employee Assistance Program
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
• Paid Time Off

Soboba Casino Resort Team member Recognition including, but not limited to:

• Reward and Recognition Program (Quarterly, and Annually)
• Team member Incentives
• Discounted team member meals