Regional Operations Manager - Quick Service Restaurants

Emerge is actively recruiting for a Regional Operations Manager for a fantastic fast food client company in San Diego, CA. This is a great career opportunity for a high-energy management professional with multi-location food service experience. If you have 5+ years high-volume, multi-location restaurant or other retail store management, this position may be for you!

Responsibilities for the Regional Operations Manager in San Diego, CA:

Daily

• Group Chat

Operations Manager shall engage in Group Chat with all Restaurant General Managers (RGMs). To promote speedy communication and accurate records keeping, it is recommended that Ops Manager create and utilize an independent Microsoft Teams channel for each concept. RGM inputs to Ops Manager shall include the following at a minimum:

• Temperature logs (minimum 3 measurements per day)
• Manager's Checklist
• Daily synopsis of any significant issues (Customer, employee, food, safety etc.)
• All Restaurant General Managers (or their designated “closer”) will email end of day
• Restaurant Performance Report to Ops Manager no later than 9pm each day.
• Ops manager will aggregate KPIs (sales, labor etc.), along with any significant in-store events into the format below. Consolidated Restaurants Performance Reports will then be emailed to bookkeeper and managing partners no later than 10am the following day.

Weekly

• Restaurant Visits

  Operations Manager shall visit each of our restaurants at a minimum of once per week.

  Each visit will be comprised of two major elements:

• Restaurant Evaluation
• RGM coaching / mentorship.

  Additionally, Ops Manager shall conduct a scheduled courtesy check-in with local NEXCOM / MCCS point of contact (assuming they are interested and/or available). Until further notice, store visits will be performed in accordance with the below schedule and will be augmented by bi-weekly restaurant visits alternating between owners. To mitigate complacency and retain the “element of surprise”, Ops Manager visit schedule will be adjusted approximately every two weeks.

• Restaurant Evaluations:

  Utilize concept-specific self-evaluation tools as available (HutBot, Popeyes self-rev, Echotech, SteriTech, ServSafe), preferably cloud-based via electronic tablet. In the absence of such concept-specific evaluation tools, Ops Manager shall utilize an appropriate substitute evaluation checklist covering, at a minimum, critical items such as food safety, cleanliness and sanitation, employee compliance, food quality, customer wait times etc.
  

  Operations & KPI Review / Coaching and Mentoring:

• Operations Review:
  • Discuss findings of evaluation and review get-well plan for noted discrepancies.
  • Review Sales / COGS/ Labor
  • Speed of service
  • Product mix review
  • All brand standards (delivery, online apps, etc.)
  • Review equipment issues / staffing levels etc.
  • Review opportunities (catering, major on-base activities)
  • Highlight / document RISKS and discuss mitigation strategy.
• Coaching / Mentoring
  • Discussion focused on leadership, teambuilding, and instilling sense of ownership and accountability amongst team members.
  • Use available concept-specific tools and/or other available discussion aids.
    • Ex Hut Leadership / Hut University

Monthly

Town hall with all office staff and all store RGM's. This meeting shall be conducted in the office for local RGMs with non-local leaders joining via Zoom.

• Presentation from each department head
• Award employee of the month
• Q&A / Open Forum

Other miscellaneous:

-Weekly validation of payroll inputs with close coordination with Staff Accountant.

If you are qualified for this position, please click "apply now" or email resume to Elaine McKenna, Sr. Search Consultant, at elaine.mckenna@emerge360.com. Thank you in advance, however, only qualified candidates will be contacted. #INDDH

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