Responsible for managing and resolving customer concerns and facilitating irreversible corrective action into manufacturing. Responsible for working with Design Engineering to develop Quality Plans that will provide for 6 sigma manufacturing levels. Coordinates the activities and resources of Customer Liaisons.
*ESSENTIAL FUNCTIONS:*
* Manages/Resolves/Documents all Customer Concerns
* Single Point contact for all customers quality issues
* Facilitates Irreversible Corrective Action in Manufacturing
* Coordinates the activities and resources of Customer Liaisons
* Responsible for PPAP submissions and other customer procedural requirements
* Attends Design Review , CRT, and Launch support.
* Drives APQP programs with Design Engineering for new product introductions
* Drives 6 Sigma Programs with Component Suppliers
* Develops Control Plans for new products
* Assimilates electronic data for management reports
* Reports to management on all quality matters.
*SECONDARY FUNCTIONS:*
* Performs other duties as needed.
*SPECIALIZED TRAINING, SKILLS, ABILITIES, EXPERIENCE:*
* 4 year degree in quality or engineering or equivalent field.
* 3 - 5 years previous experience in an automotive quality assurance or customer support environment.
* Knowledge of quality systems, statistical process control and tools, blueprint reading, engineering testing methods, PFMEAs, PPAPs, DOE, 5P, Program Management, 6 Sigma/Lean Manufacturing
* CQE/CQM Certification a plus
*PHYSICAL REQUIREMENTS / WORKING CONDITIONS:*
* Office environment with noise from computer peripherals such as mainframe, disk drives and printers.
* Factory environment with noise from manufacturing equipment. Exposure to dangerous equipment. Possible serious injury due to carelessness around equipment.
* Spends up tp 50% of time in travel between customers using an automobile in high traffic areas. Exposure to automobile accidents causing bodily damage.
* Sometimes lifts, carries or moves objects – up to 50 pounds.
Job Type: Full-time