Quality Control Specialist

Summary
You will serve as a Quality Control Specialist for the Small Business Administration (SBA), Office of Capital Access (OCA), Disaster Internal Controls Division (DICD. The employee serves as a technical subject-matter expert conducting performance/compliance audits and reviews of work completed by personnel assigned to various departments, including Pre-Processing, Loss Verification, Loan Processing, and Accounts.
This job is open to

• The public
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties
As a Quality Control Specialist at the GS-1101-11/12, some of your typical work assignments may include:

• Independently manages and examines assigned portfolio of loans for audit period.
• Ensures completeness and quality of supporting documentation, including income projections, pro forma, balance sheets, comparative financial ratios, existing and types of collateral, and available equity to process repayment of a disaster loan and other debts.
• Determines if eligibility, credit worthiness, and repayment ability were properly addressed.
• Reviews the loans within the assigned time constraints and prepares written reports of each loan audit citing instances of failure to conform to established and well documented policies, procedures, regulations and laws.
• Audits economic injury disaster loan case files to determine compliance with relevant disaster lending policies.
• Audits loan modification files prepared by the loan specialists to determine that all actions adhere to established SBA and OCA guidelines.

IMPORTANT NOTES:

• SBA ranked in the Top 10 in the 2022 Best Places to Work in the Federal Government for midsize agencies.
• By applying for this position with SBA's, Office of Capital Access, Disaster Internal Controls Division, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster.
• This position is not included in a bargaining unit.
• Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required during heightened disaster activity.

Requirements
Conditions of Employment

• You must be a U.S. Citizen
• You must successfully complete a background investigation.
• You may be required to serve a one-year probationary period.
• This position is not included in a bargaining unit.
• Credit score below 500 may negatively impact consideration in the hiring process.

Qualifications
Generally, time in non-pay status is not creditable towards the specialized experience requirement listed below.
You must meet all qualification requirements by the closing date of this announcement.
You may qualify based on experience, education or a combination of both.
Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement.
You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level.
GS-11: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-09 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:

• Knowledge of industry lending principles, practices, and concepts applicable to the loan processing and loan disbursement of moderately difficult residential (Home) and commercial (Business) loans; and,
• Ability to research, interpret, and apply relevant program policy and procedures, regulations, state or federal laws, and/or other agency guidelines in the performance audits of loan processing and loan disbursement activities to include the analysis of loan closing and other loan documents for completeness, accuracy, program compliance and legal sufficiency; and,
• Experience composing written audit findings on a variety of audit issues related to loan/lending issues, sophisticated audit issues; and
• Experience in formulating recommendations for corrective actions of identified deficiencies in the adherence to program policy and procedures, regulations, state or federal laws, and/or internal guidelines.

GS-12: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-11 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:

• Advanced knowledge of industry lending principles, practices, and concepts applicable to the loan processing and loan disbursement of complex residential (Home) and commercial (Business) loans;
• Ability to research, interpret, and apply relevant program policy and procedures, regulations, state or federal laws, and/or other agency guidelines in the performance audits of loan processing and loan disbursement activities to include the analysis of loan closing and other loan documents for completeness, accuracy, program compliance and legal sufficiency and implications;
• Expertise composing logical, clear, concise, and grammatically correct written audit findings on novel audit issues and engaging in articulate discourse with all levels of Management regarding loan and/or policy issues; and
• Ability to formulate detailed recommendations for corrective actions of identified deficiencies in the adherence to program policy and procedures, regulations, state or laws, and/or internal guidelines; and,
• Experience serving in a lead role on specialized audits by formulating an audit plan, performing the audit, and communicating audit results to Management.

OR
Education
If qualifying based on education, you must submit transcripts by the closing date of this announcement or you will not be found eligible.
GS-11: Ph.D. or equivalent doctoral degree in a related field or 3 full years of related progressively higher-level graduate education leading to a Ph.D. or equivalent, from an accredited college or university.
OR A combination of experience and education as indicated above.
GS-12: There is no educational substitution at this grade level.
Qualification Standards: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-Standards
Additional information
If selected for this position, you will be eligible for benefits. The below link is provided for your reference to explore the major benefits offered to most Federal employees.
Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that will interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Attention to Detail
• Compliance
• Customer Service
• Federal Funds Processing
• Flexibility
• Influencing/Negotiating
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Managing and Organizing Information
• Quality Assurance
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.
For this vacancy, People Operation Disaster Division will use a Category Rating system to refer qualified applicants for consideration. This is a three-step process. First, your resume is evaluated to determine if you meet the Qualifications, including the Specialized Experience described above, for the grade level(s) that you are applying for. Secondly, if you meet the minimum qualifications requirements, your responses to the questionnaire, including narrative responses, if applicable, will be compared to your resume. If your resume does not support the answers you gave on the questionnaire, you may be rated "Ineligible," or you may be placed in a lower category. Third, your name will be placed in one of the three following categories:

• Best-Qualified - highly proficient with an overall comprehensive level of knowledge, skills and abilities related to this position.
• Well-Qualified - competent in the position with an overall accomplished level of knowledge, skills and abilities related to this position.
• Qualified - an overall basic level of knowledge, skills and abilities related to this position.

Application of Veterans' Preference: The Category Rating process protects the rights of veterans by placing them ahead of non-veterans within each quality category. All the veterans must be selected before any non-veterans within each category.
For this position, disabled veterans who meet minimum qualifications for this position and have a compensable service-connected disability of at least 10% (CPS & CP) are placed at the top of the Best-Qualified category regardless of which category they would otherwise be assigned to.
Preference eligibles who do not have a service-connected disability of 10% or more (XP or TP) are placed at the top of their quality category.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  Failure to submit any of the required documents by the closing date/time of the vacancy will result in your removal from consideration for this position. Please review your application prior to final submission and ensure you have submitted all appropriate documents. Uploading documents to USAJobs does NOT ensure inclusion with your application to our system. You must verify that the documents are in t...