Quality Control Inspector

Position:Quality Control Inspector - RMA

FLSA Status: Full-Time Hourly, Non-Exempt

Department:Quality Control
Reports To: Quality Control Manager

Company Overview

Potter has been a part of the St. Louis community since 1898 and we are very proud of our rich history in the fire and life safety industry. Potter's mission is to be the "Symbol of Protection" for fire and life safety solutions worldwide by combining the latest technology in fire protection with the dedicated manpower for which we have been known for over one hundred years. Our vision is to provide industry leading quality solutions, products and services for the protection of life, property and the environment. With unwavering dedication to our customers, Potter looks to continue as the industry standard in both product and service with increased focus on international expansion.

Our private equity firm, KKR, offers a unique benefit and opportunity for all employees to participate in an ownership program of Potter Global Technologies. Being a co-owner allows each employee to play a more direct role in the business itself and reap the financial benefits of the Company’s success.

Each employee at Potter takes great pride in knowing that every product we assemble, service, and sell is for the purpose of saving lives around the world. We strive to provide employment opportunities to those individuals who are performance driven, team players, take pride in their work, and are enthusiastic and passionate about their job.

Summary of the Position

The Quality Control Inspector – RMA is responsible for maintaining product quality. This role contributes to an excellent customer experience through completion of daily tasks associated with product returns and calibration.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Analyze the returned product for defects and causes, coordinating with Engineering groups.
2. Communicate with Customer Service to obtain and provide additional information around customer returns.
3. Accurately record test data, using Epicor, Microsoft Office, Outlook, and other computer programs.
4. Coordinate calibration program, scheduling third party calibrations as well as performing in-house calibration, to support test equipment, fixtures, tooling & gages.
5. Source and submit requisitions to purchase needed test equipment.
6. Report findings to Quality Management and Quality Engineering.
7. Understand customer expectations of and needs for all products.
8. Prepare data for further analysis, as needed.
9. Attend Meetings on factory floor.
10. Educate work force on Quality System requirements through good communication processes.
11. Support in-process inspection as needed.
12. Re-box items for restock as needed.
13. Update QC processes and procedures as directed.
14. Performs other duties as needed or assigned.

Required Skills/Abilities

1. Ability to multitask with attention to detail in a fast-paced, dynamic environment.
2. Ability to excel in ambiguous circumstances or situations.
3. Ability to effectively communicate with multi-functional partners over a wide range of subject areas.
4. Knowledge of manufacturing environment.

Work Environment/Physical Demands/Travel

This job operates in a warehouse/manufacturing setting where hand tools and parts are used to assemble products, such as pliers, screwdrivers, box cutters, power tools, screws, automatic tape dispensers.

This position must be able to lift 25 pounds at times. Must be able to access and navigate each department at the organization’s facilities.

Required Qualifications

1. A minimum of two years of related experience in Quality Control, or other relevant experience.

Preferred Qualifications

1. Proven and successful track record working in a similar role.
2. ISO 9001 or other standards experience (ex. IATF 16949, ISO 17025, VDA).
3. Experience in Fire, Automotive or Aerospace industry.
4. Associate degree in technical field.

This is a full-time position, on-site at the manufacturing facility. The weekly hours worked are 40 hours per week. There may be a need for overtime work.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Activities, duties and responsibilities may change at any time with or without notice.